ALERT: Sabre: Breach in Hospitality Unit’s Hotel Reservation System (May 3, 2017)

Wednesday, May 3, 2017

Alert – Sabre: Breach in Hospitality Unit’s Hotel Reservation System

On Tuesday, May 2, Sabre revealed that its hospitality unit’s hotel reservation system has been breached, potentially impacting data for 32,000 individual hotel properties.

According to Reuters:

Sabre Corp said on Tuesday there had been a breach in its hospitality unit’s hotel reservation system and had hired FireEye Inc’s Mandiant forensics division to probe the incident.

“The unauthorized access has been shut off and there is no evidence of continued unauthorized activity,” Sabre said in a statement. (http://bit.ly/2px9d6R)

The company, which offers hotel and airline booking services, said it had informed law enforcement about the breach in its SynXis Central Reservations. Sabre does not believe any other system was affected.

“32,000 properties use Sabre’s reservation system, so the attackers were able to penetrate a single system and potentially access 32,000 additional targets,” said Jeff Hill, Director of Product Management, Prevalent, which manages third-party risk. Mandiant did not immediately respond to a request for comment.

Hotel groups are increasingly coming under attacks from hackers, who seek to steal payment card data. InterContinental Hotels Group Plc <IHG.L> said last month 1,200 of its franchised hotels in the United States, including Holiday Inn and Crowne Plaza, were victims of a three-month cyber attack. [nL1N1HR13K] Hyatt Hotels Corp <H.N>, Hilton, and Starwood Hotels, now owned by Marriott International Inc <MAR.O> had also been victims of hacking attacks.

Please contact the PR Team if you have any concerns: TravelLeadersGroupPR@TravelLeaders.com.

 

Talking Points: Tunisia (Updated, May 3, 2017)

Talking Points – Tunisia

Copyright © 2017 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and clients when discussing travel to Tunisia. (Updated May 3, 2017)

1. The U.S. State Department updated its Travel Warning for Tunisia, advising Americans to avoid travel to specific areas of the country and exercise caution within all parts of Tunisia due to the threat of terrorism.

2. Safety is our top priority for our clients.

3. We provide the facts so our clients can make informed decisions about their travel plans.

Below you will find additional information, supporting material and statistics to help further illustrate each talking point.

1. The U.S. State Department updated its Travel Warning for Tunisia, advising Americans to avoid travel to specific areas of the country and exercise caution within all parts of Tunisia due to the threat of terrorism.

On May 2, 2017, the U.S. Department of State updated its Travel Warning for Tunisia. While not a blanket Travel Warning to avoid all travel to the country, it specifically “warns U.S. citizens to avoid travel to southeastern Tunisia along the Libyan border as well as certain mountainous areas in the country’s west due to the threat of terrorism.”

o The Travel Warning advises:

Visit the U.S. Embassy website before traveling outside of the capital for more specific guidance and warnings.

“Exercise caution in all parts of Tunisia when frequenting public venues, especially those heavily frequented by tourists, such as hotels.”

“Avoid political gatherings, rallies, large crowds and demonstrations, as even demonstrations that are meant to be peaceful can be unpredictable.”

“Be alert to the possibility of kidnapping.”

“Monitor local events and take appropriate steps to bolster personal security.”

“Remain alert to local security developments, report suspicious activity to the local police, and heed directions given by uniformed security officials.”

“Carry a copy of your passport and a cell phone or other means of communication that works in Tunisia.”

o All U.S. citizens are highly encouraged to avoid the following areas, according to the Travel Warning:

“Jendouba south of Ain Drahem and west of RN15, Kef, and Kasserine, next to the Algerian border”

“Ben Guerdan and Medenine, next to the Libyan border”

 

“Gafsa and Sidi Bou Zid in central Tunisia”

“The desert south of Remada is designated as a military zone by the Government of Tunisia. If travelers wish to enter the military zone, special authorization is required.”

 Since March 2015, Tunisia has suffered multiple terrorist attacks targeting popular tourist sites as well as Tunisian government and security forces:

o On March 18, 2015, a terrorist attack targeted tourists at Tunis’ Bardo Museum.

o On June 26, 2015, two beach hotels near Sousse were attacked.

o On November 24, 2015, a suicide bomber struck a bus carrying Tunisian Presidential Guard personnel on Avenue Mohammed V in central Tunis, killing 12 security personnel.

o On March 7, 2016, attack by ISIL-affiliated militants in the southeastern border town of Ben Guerdane resulted in the deaths of 12 Tunisian security officials and civilians. Isolated groups of militants continue to operate in the mountains of Western Tunisia, including Jebel Chaambi, Sammama, and Selloum.

o According to Al Jazeera, “A senior commander in an armed group blew himself up and another was shot dead during a raid by Tunisian security forces on Sunday [April 30, 2017]. The men – suspected of having links with Islamic State of Iraq and Levant (ISIL) and al-Qaeda’s North Africa branch (AQIM) – were planning attacks during the holy month of Ramadan, according to a spokesman for Tunisia’s national guard. The raid took place in Sidi Bouzid, a town 200km southwest of the capital, Tunis.”

o Tunisia is currently under a “State of Emergency.”

o The Travel Warning also states that “On November 24, 2015, Tunisian President Beji Caid Essebsi issued a State of Emergency, which grants security forces more authority to maintain civil order and enables the government to focus on combating terrorism. The state of emergency is still in effect. The Minister of Interior has said that the state of emergency also assists in securing hotels and tourist areas.”

o “Developments in Libya continue to affect the security situation along the Tunisian-Libyan border in areas such as Ras Jedir and Dehiba along with the cities of Ben Guerdan and Medenine. The Libyan border is frequently closed to all traffic with short notice for extended periods. The Department of State warns U.S. citizens against all travel to Libya and advises those in Libya to depart immediately.”

o The United Kingdom’s Foreign and Commonwealth Office (FCO) “advise against all but essential travel to …Tunisia.”

“The FCO advises against all travel to the Chaambi Mountain National Park area (a designated military operations zone); the Tunisia-Algeria border crossing points at Ghardimaou, Hazoua and Sakiet Sidi Youssef; the militarized zone south of, but not including, the towns of El Borma and Dhehiba; within 5km of the Libya border area from north of Dhehiba up to but not including the Ras Ajdir border crossing. The FCO advises against all but essential travel to the rest of Tunisia.”

“The threat from terrorism in Tunisia is high. Further attacks remain highly likely, including against foreigners. Security forces remain on a high state of alert in Tunis and other locations. You should be vigilant, avoid

 

crowded places and follow the advice of the Tunisian security authorities and your travel company, if you have one.”

“Since the terrorist attack in Sousse in June 2015, which targeted tourists, the UK government has been working closely with the Tunisian authorities to investigate the attack and the wider threat from terrorist groups in Tunisia. The Tunisian government has put in place additional security measures, but the intelligence and threat picture has developed considerably, including in neighbouring Libya.”

Terrorists are very likely to try to carry out attacks in Tunisia. Security forces remain on a high state of alert in Tunis and other places. You should be vigilant at all times, including around religious sites and festivals.

 The Government of Canada advises that “There is no nationwide advisory in effect for Tunisia. However, you should exercise a high degree of caution due to the nationwide risk of civil unrest and terrorist attacks.”

o “Terrorist attacks and kidnappings have occurred throughout Tunisia. Tourist resorts and attractions, Tunisian military and state institutions have all been targeted, and further attacks cannot be ruled out. Public sites frequented by large crowds, particularly foreigners, such as hotels, shopping centres, tourist sites and restaurants, could also be targeted. You should be particularly cautious in these areas. Attacks could be indiscriminate. Maintain a high level of vigilance at all times.”

2. Safety is our top priority for our clients.

We highly recommend that U.S. citizens follow the advice of the State Department and register their international travel plans at https://step.state.gov/step. By entering information into the Smart Traveler Enrollment Program (STEP), the Department of State can better assist travelers in an emergency.

 While no one can say with certainty that any destination is 100% safe, we strongly encourage our clients to use care and common sense – no matter where they travel – to maximize their safety and security. For example:

o Leave your itinerary, and passport data page, with a friend or family member back home so you can be contacted in case of an emergency.

o Know and respect the laws in the country you are visiting.

o Follow your instincts and avoid any areas or situations that seem as though they could become dangerous.

o Remain alert to their surroundings at all times.

o Avoid all demonstrations, as even peaceful ones can quickly become unruly and a foreigner could become a target of harassment. If caught unexpectedly near a demonstration, obey instructions from police and leave the area as quickly as possible.

o Ask tour guides and hotel officials about any planned demonstrations in the locations they plan to visit.

o Do not display expensive looking jewelry, large amounts of money or other valuable items. Also, do not leave luggage unattended in public areas and do not accept packages from strangers.

 

o Check with your cell phone provider prior to departure to see if your phone is capable of roaming on GSM or 3G/4G international networks.

o Check your medical insurance coverage to make sure it applies overseas. If it doesn’t, consider buying travel insurance that covers overseas medical attention and medical evacuation.

The U.S. State Department also offers a helpful Traveler’s Checklist that provides additional travel tips.

 Up-to-date information on security can also be obtained by calling 888-407-4747 toll-free in the United States and Canada or 202-501-4444 from other countries. These numbers are available from 8:00 a.m. to 8:00 p.m. Monday through Friday, Eastern Time (except U.S. federal holidays).

3. We provide the facts so our clients can make informed decisions about their travel plans.

We closely monitor the U.S. Department of State website for travel alerts as well as the more severe travel warnings for all destinations, including those that are most popular with our clients.

 Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there so they can determine for themselves if they still wish to travel.

 Also, should we become aware of an issue for a specific destination where a client is currently located; we try to immediately contact the client to check on their well-being and work to assist them if they require alternate travel arrangements.

 

ALERT: Alitalia Files for Bankruptcy (May 1, 2017)

Monday, May 1, 2017

Alert – American Airlines Flight Makes Emergency Landing in Chicago

Today Alitalia (the national airline of Italy) entered bankruptcy proceedings. Alitalia is a member of SkyTeam, which includes airlines such as Air France, Delta and KLM. Therefore, agents seeking to mitigate client concerns may wish to book Alitalia using codeshare partner plates. In a statement, the airline said:

“Alitalia’s shareholders meeting, convened today, noted with deep regret the outcome of the referendum among the employees. The negative vote has determined the inability to implement the relaunch and restructuring of the Company.

Italian shareholders and Etihad, based on the strong potential growth of the company, and on an industrial plan which included a structural cost reduction of which two thirds were not related to labor costs, were committed to recapitalise and finance the plan with EUR 2 billion.

This commitment was subject to an agreement with the trade unions, which was rejected by the employees in a referendum.

The Board of Directors, which convened after the shareholders meeting, having acknowledged the serious economic and financial situation of the Company, of the unavailability of the shareholders to refinance, and of the impossibility to find in a short period of time an alternative, has decided unanimously to proceed with the filing for ‘amministrazione straordinaria’ (extraordinary administration) in compliance with the Italian law.

Alitalia’s flight schedule will continue to operate as planned.”

The company reiterated its commitment to flight schedules in a Facebook post:

Bloomberg reports:

“Alitalia, which was mainly backed by Abu Dhabi-based Etihad Airways PJSC, last week said it had exhausted all options to stay solvent after workers nixed a 2 billion-euro refinancing plan involving 1,600 job losses. The cuts to its workforce of 12,500 employees may be even deeper under administration, as a rescue appears unlikely. Etihad, which owns 49 percent of the carrier, said it won’t extend additional funding.”

According to the New York Times:

“Alitalia, which sustained losses for most of the last decade, had started to become profitable again in recent years after the government negotiated a 2014 rescue by Etihad, a carrier based in Abu Dhabi. Etihad took a 49 percent stake after Alitalia had stumbled following a rescue operation by Prime Minister Silvio Berlusconi in 2008.

The Middle Eastern airline made new investments and financed a revision of Alitalia’s business plan to compete better with low-cost carriers. But losses started to mount again in 2015, to nearly €200 million, as Alitalia failed to ward off fierce competition from low-cost airlines, and terrorist attacks in Europe hurt travel.”

Please contact the PR Team if you have any concerns: TravelLeadersGroupPR@TravelLeaders.com.

Tunisia Travel Warning (May 2, 2017)

Tunisia Travel Warning

Last Updated: May 2, 2017

The U.S. Department of State warns U.S. citizens to avoid travel to southeastern Tunisia along the Libyan border as well as certain mountainous areas in the country’s west, due to the threat of terrorism.  This replaces the Travel Warning issued September 29, 2016.

The U.S. Department of State warns U.S. citizens to avoid travel to southeastern Tunisia along the Libyan border as well as certain mountainous areas in the country’s west, due to the threat of terrorism.  This replaces the Travel Warning issued September 29, 2016.

Terrorist attacks have previously targeted Tunisian government and security forces and popular tourist sites.  On March 7, 2016, an attack by ISIS-affiliated militants in the southeastern border town of Ben Guerdan resulted in the deaths of 12 Tunisian security officials and civilians.  Two attacks in 2015 targeted tourists: the Bardo Museum in Tunis on March 18 and two beach hotels near Sousse on June 26.  ISIS claimed responsibility for these attacks.  Groups of militants continue to operate in certain mountains of Western Tunisia, including Jebel Chaambi, Sammama, and Selloum.  The Tunisian government continues security force operations against Ansar al-Sharia in Tunisia (AAS-T), ISIS, and al-Qa’ida in the Lands of the Islamic Maghreb (AQIM).

U.S. Embassy Tunis regulations require advance notification to Embassy security officials of travel by Embassy personnel outside greater Tunis.  Certain cities and governorates in Tunisia have a fluid and unpredictable security environment, and these areas require additional scrutiny before U.S. government personnel may travel to them. U.S. citizens should avoid the following areas due to the unpredictable security environment:

  • Jendouba south of Ain Drahem and west of RN15, Kef, and Kasserine, next to the Algerian border
  • Ben Guerdan and Medenine, next to the Libyan border
  • Gafsa and Sidi Bou Zid in central Tunisia
  • The desert south of Remada is designated as a military zone by the Government of Tunisia.  If travelers wish to enter the military zone, special authorization is required.

On occasion, these travel restrictions prevent the provision of consular services in certain areas of the country.

For your safety:

  • Visit the U.S. Embassy website before traveling outside of the capital for more specific guidance and warnings;
  • Exercise caution in all parts of Tunisia when frequenting public venues, especially those heavily frequented by tourists, such as hotels, shopping centers, tourist sites, public beaches, and restaurants;
  • Exercise caution when using public transportation, due to safety and security concerns;
  • Avoid political gatherings, rallies, large crowds and demonstrations, as even demonstrations that are meant to be peaceful can be unpredictable;
  • Be alert to the possibility of kidnapping;
  • Monitor local events and take appropriate steps to bolster personal security;
  • Remain alert to local security developments, report suspicious activity to the local police, and heed directions given by uniformed security officials;
  • Carry a copy of your passport and a cell phone or other means of communication that works in Tunisia.

Government security forces, including the army, police, and National Guard, are visibly present throughout Tunisia.  On November 24, 2015, Tunisian President Beji Caid Essebsi issued a State of Emergency, which grants security forces more authority to maintain civil order and enables the government to focus on combating terrorism.  The state of emergency is still in effect.  The Minister of Interior has said that the state of emergency also assists in securing hotels and tourist areas.

Developments in Libya continue to affect the security situation along the Tunisian-Libyan border in areas such as Ras Jedir and Dehiba along with the cities of Ben Guerdan and Medenine.  The Libyan border is frequently closed to all traffic with short notice for extended periods.  The Department of State warns U.S. citizens against all travel to Libya and advises those in Libya to depart immediately.  Travelers should avoid all travel to and through the Libyan border and should read the Department of State’s Travel Warning for Libya, as well as the Department of State’s Country Specific Information and other international travel safety and security information for Libya and Algeria.  The Embassy regularly reviews the security of these areas for possible modification.

For further information:

  • See the State Department’s travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Country Specific Information for Tunisia.
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
  • Contact the U.S. Embassy in Tunisia located at North East Zone Berges du Lac, North of Tunis 2045 La Goulette, at +216 71 107 000, 8:00 a.m. until 5:00 p.m. Monday through Friday.  After-hours emergency number for U.S. citizens is +216 71 107 000.
  • Call 1-888-407-4747 toll-free in the United States and Canada, or 1-202-501-4444 from other countries, from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
  • Follow us on Twitter and Facebook.

Europe Travel Alert (May 2, 2017)

Europe Travel Alert

Last Updated: May 1, 2017

The Department of State alerts U.S. citizens to the continued threat of terrorist attacks throughout Europe.  This Travel Alert expires on September 1, 2017.

Recent, widely-reported incidents in France, Russia, Sweden, and the United Kingdom demonstrate that the Islamic State of Iraq and ash-Sham (ISIS or Da’esh), al-Qa’ida, and their affiliates have the ability to plan and execute terrorist attacks in Europe.  While local governments continue counterterrorism operations, the Department nevertheless remains concerned about the potential for future terrorist attacks.  U.S. citizens should always be alert to the possibility that terrorist sympathizers or self-radicalized extremists may conduct attacks with little or no warning.

Extremists continue to focus on tourist locations, transportation hubs, markets/shopping malls, and local government facilities as viable targets.  In addition, hotels, clubs, restaurants, places of worship, parks, high-profile events, educational institutions, airports, and other soft targets remain priority locations for possible attacks.  U.S. citizens should exercise additional vigilance in these and similar locations, in particular during the upcoming summer travel season when large crowds may be common.

Terrorists persist in employing a variety of tactics, including firearms, explosives, using vehicles as ramming devices, and sharp-edged weapons that are difficult to detect prior to an attack.

If you are traveling between countries in Europe, please check the website of the U.S. embassy or consulate in your destination city for any recent security messages.  Review security information from local officials, who are responsible for the safety and security of all visitors to their host country.  U.S. citizens should also:

  • Follow the instructions of local authorities.  Monitor media and local information sources and factor updated information into personal travel plans and activities.
  • Be prepared for additional security screening and unexpected disruptions.
  • Stay in touch with your family members and ensure they know how to reach you in the event of an emergency.
  • Have an emergency plan of action ready.
  • Register in our Smart Traveler Enrollment Program (STEP).

We continue to work closely with our European partners and allies on the threat from international terrorism.  Information is routinely shared between the United States and our key partners to disrupt terrorist plotting, identify and take action against potential operatives, and strengthen our defenses against potential threats.

For further information:

ALERT: American Airlines Flight Makes Emergency Landing in Chicago (May 1, 2017)

Monday, May 1, 2017

Alert – American Airlines Flight Makes Emergency Landing in Chicago

Today, a regional flight from American Airlines (SkyWest Airlines operating as American Eagle) made an emergency landing at DuPage Airport near Chicago.

According to the Chicago Tribune:

A regional American Airlines jet made an emergency landing at DuPage County Airport after a report of smoke in the cockpit just minutes after taking off from O’Hare International Airport, officials said Monday.

SkyWest Flight 2936 was diverted to the DuPage airport around 9:15 a.m., according to Marissa Snow, a spokeswoman for SkyWest Airlines. The plane was bound for Cedar Rapids, Iowa.

ABC 7 Chicago reports:

All 54 people on board were evacuated.

[Passenger Nick Ludwig] said almost immediately after the plane took off, passengers noticed the smoke. He said the flight attendant, who was on her first solo flight, initially thought it was mist. But when they all determined it was smoke, the pilot quickly turned the plane around and landed safely at DuPage.

Please contact the PR Team if you have any concerns: TravelLeadersGroupPR@TravelLeaders.com.

 

ALERT: Aeroflot Flight SU 270 (SVO to BKK) Hit Air Pocket Injuring at Least 27 (May 1, 2017)

Monday, May 1, 2017

Alert – Aeroflot Flight SU 270 (SVO to BKK) Hit Air Pocket Injuring at Least 27

At least 27 were injured when an Aeroflot 777 aircraft hit an air pocket 40 minutes prior to landing in Bangkok on flight 270 from Moscow.

According to Reuters:

At least 27 people were injured on an Aeroflot flight from Moscow to Bangkok on Monday when their Boeing 777 hit an air pocket, the Russian embassy in Thailand said in a statement. It said 24 of the injured were Russian nationals and 15 of them were taken to a Bangkok hospital for treatment. The other three injured were from Thailand.

Three Russians have undergone operations lasting several hours, Russian RIA news agency reported, citing a Russian diplomat in Bangkok. The diplomat cited doctors who say their lives were not in danger. Aeroflot also dismissed some media reports about spine injuries.

The Russian airline said in an earlier statement that several passengers had been injured during “severe turbulence” 40 minutes before landing in the Thai capital. It said the crew could not warn passengers of the danger because the turbulence occurred in a clear sky.

“All the injured were sent to a local hospital with injuries of a different kind of severity, mainly fractures and bruises,” the embassy said. “The reasons behind the injures was that some of the passengers had not had their seatbelts fastened.”

Airports of Thailand Pcl, Thailand’s main airport operator, told Reuters the Boeing 777 had landed in Bangkok, but said any other comment should come from the airline.

Aeroflot operates two flights a day from Moscow to Bangkok. Thailand is a top destination for Russian tourists, with many visiting the country’s beach resorts.

Please contact the PR Team if you have any concerns: TravelLeadersGroupPR@TravelLeaders.com.

 

ALERT: Carnival Ship Returns to Port (May 1, 2017)

Monday, May 1, 2017

Alert – Carnival Ship Returns to Port

Yesterday, the Carnival Sensation was forced to return to port due to a passenger’s illness.

The Miami Herald reports:

A Carnival Cruise ship headed to Jamaica will be skipping its stop in Grand Cayman after a passenger suffered a medical emergency, causing the ship to return to PortMiami early Sunday. The Carnival Sensation was on its way to Ocho Rios when an unidentified passenger suffered “a severe medical condition,” officials said.

According to NBC Miami:

However, sea conditions were too rough for the ship to make it back to Port Miami, so it arrived at Government Cut and met rescue crews there. The passenger, who is from Chile, was taken by boat with two family members to Port Miami where they were eventually taken by ambulance to an area hospital.

No word on the passenger’s condition at this time and the ship returned on its scheduled trip to Jamaica.

Please contact the PR Team if you have any concerns: TravelLeadersGroupPR@TravelLeaders.com.

 

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