Michael Laferriere | Donovan Travel

April 11, 2017 by Michael Laferriere

Talking Points: Worldwide Caution (Updated March 20, 2017)

Talking Points – Worldwide Caution

The following Talking Points may be used in conversations with the media and clients when discussing the U.S. State Department’s updated Worldwide Caution (Updated March 20, 2017).

1. The U.S. State Department updated its longstanding Worldwide Caution to provide the latest information on “the continuing threat of terrorist actions, political violence, and criminal activity against U.S. citizens and interests abroad.” This is neither a Travel Alert nor a Travel Warning.

2. Safety is our top priority for our clients.

3. We provide the facts so our clients can make an informed decision about their travel plans.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. The U.S. State Department updated its longstanding Worldwide Caution to provide the latest information on the “”the continuing threat of terrorist actions, political violence, and criminal activity against U.S. citizens and interests abroad.” This is neither a Travel Alert nor a Travel Warning.

 The State Department has continuously had a “Worldwide Caution” in effect since the attacks on September 11, 2001.

 According to the update issued by the State Department: “As terrorist attacks, political upheaval, and violence often take place without any warning, U.S. citizens are strongly encouraged to maintain a high level of vigilance and take appropriate steps to increase their security awareness when traveling. To better prepare for possible emergencies, U.S. citizens are encouraged to read Country Specific Information pages, Travel Warnings, and Travel Alerts on travel.state.gov before planning a trip.”

o “Terrorist groups including ISIS, al-Qa’ida, their associates, and those inspired by such organizations, are intent on attacking U.S. citizens wherever they are. Extremists may use conventional or non-conventional weapons to target U.S. government and private interests. Terrorists are increasingly using less sophisticated methods of attack to more effectively target crowds, including the use of edged weapons, pistols, and vehicles as weapons.”

o “In multiple regions, terrorists, guerrilla groups, and criminals seek to kidnap U.S. citizens to finance their operations or for political purposes. In the wake of well-publicized attacks against commercial aircraft in Egypt by ISIS and Somalia by al-Shabaab, the Department remains concerned that terrorists could again seek to down aircraft using concealed explosives or hijack commercial flights.”

 With regard to Europe, the caution states: “Terrorist groups continue to plot attacks in Europe as foreign fighters return home from Syria and Iraq, while other individuals may be radicalized or inspired by ISIS propaganda. European authorities continue to warn of additional attacks on major events, tourist sites, restaurants, commercial centers, places of worship, and the transportation sector, frequently prompting heightened security at notable public venues and coordinated counterterrorism operations.”

 In addition to specific information about Europe, the current caution also details information for regions such as: Africa, Central Asia, the Middle East, North Africa, and South Asia.

 Also according to the Worldwide Caution, “U.S. government facilities worldwide remain at a heightened state of alert. These facilities may temporarily close or periodically suspend public services to assess their security posture. In those instances, U.S. embassies and consulates will make every effort to provide emergency services to U.S. citizens. U.S. citizens abroad are urged to monitor the local news and maintain contact with the nearest U.S. embassy or consulate.”

 It is important to note that this updated Worldwide Caution is neither a Travel Alert nor a Travel Warning.

2. Safety is our top priority for our clients.

 We highly recommend that U.S. citizens follow the advice of the State Department and register their international travel plans at https://step.state.gov/step. By entering information into the Smart Traveler Enrollment Program (STEP), the Department of State can better assist travelers in an emergency.

 While no one can say with certainty that any destination is 100% safe, we strongly encourage our clients to use care and common sense – no matter where they travel – to maximize their safety and security. For example:

o Leave your itinerary, and passport data page, with a friend or family member back home so you can be contacted in case of an emergency.

o Know and respect the laws in the country you are visiting.

o Follow your instincts and avoid any areas or situations that seem as though they could become dangerous.

o Remain alert to their surroundings at all times.

o Avoid all demonstrations, as even peaceful ones can quickly become unruly and a foreigner could become a target of harassment. If caught unexpectedly near a demonstration, obey instructions from police and leave the area as quickly as possible.

o Ask tour guides and hotel officials about any planned demonstrations in the locations they plan to visit.

o Do not display expensive looking jewelry, large amounts of money or other valuable items. Also, do not leave luggage unattended in public areas and do not accept packages from strangers.

o Check with your cell phone provider prior to departure to see if your phone is capable of roaming on GSM or 3G/4G international networks.

o Check your medical insurance coverage to make sure it applies overseas. If it doesn’t, consider buying travel insurance that covers overseas medical attention and medical evacuation.

 The U.S. State Department also offers a helpful guide called “A Traveler’s Checklist” which provides additional travel tips.

 Up-to-date information on security can also be obtained through the State Department’s website, by downloading the free Smart Traveler App on iTunes or Google Play, following the State Department on Twitter or the Bureau of Consular Affairs page on Facebook. Citizens can also call 888-407-4747 toll-free in the United States and Canada or 202-501-4444 from other countries. These numbers are available from 8:00 a.m. to 8:00 p.m. Monday through Friday, Eastern Time (except U.S. federal holidays).

3. We provide the facts so our clients can make an informed decision about their travel plans.

 We closely monitor the U.S. Department of State website for travel alerts as well as the more severe travel warnings for all destinations, including those that are most popular with our clients.

 Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there so they can determine for themselves if they still wish to travel.

 Also, should we become aware of an issue for a specific destination where a client is currently located, we try to immediately contact the client to check on their well-being and work to assist them if they require alternate travel arrangements.

 Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.

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April 11, 2017 by Michael Laferriere

Talking Points: TSA Security Delays (March 17, 2017)

Talking Points – Longer Airport Security Lines

The following Talking Points can be used in conversations with the media and clients when discussing the recent Transportation Security Administration’s (TSA) decisions that are expected to lead to longer security lines and greater wait times at airports. (March 17, 2017)

1. We’re strongly advising our clients to allow sufficient time to get through security lines at U.S. airports due to an increase this spring in leisure travelers and changes in TSA security procedures.

2. There are simple steps air travelers can take to limit wait times for airport security and ensure they are able to board their flights.

3. We are here to assist our clients; the safety and well-being of our clients is our top priority.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. We’re strongly advising our clients to allow sufficient time to get through security lines at U.S. airports due to an increase this spring in leisure travelers and changes in TSA security procedures.

 During the springtime, the number of airline passengers increases sharply due to Spring Break travelers and those traveling over the Easter and Passover holidays. In 2016, long lines at Transportation Security Administration (TSA) airport security screening points resulted in major delays for many passengers.

o According The Washington Post, “On just one day in mid-March [2016], 6,800 American Airlines customers reportedly missed their flights, thanks to the lengthy TSA lines.”

o The Denver Channel noted that “The spring break season is starting in Colorado, and that means more traffic to the mountains and more people at Denver International Airport. DIA is expecting about an 11 percent increase in traffic from this same time last year. Heath Montgomery, a spokesperson for DIA, said the airport will likely see 1.2 million passengers every week for the next four weeks.”

o CBS Philly reports “One of the busiest times of year at Philadelphia International is in March for Spring Break.”

o According to the Minneapolis Star Tribune: “Officials at Minneapolis-St. Paul International Airport are telling spring break travelers to arrive two hours early and for good reason. The airport is seeing near record passenger volume this month.”

o KXAN-TV in Austin, TX, noted that numerous local events, including spring break, are stressing the Austin airport’s capacities: “South by Southwest, spring break, Rodeo Austin and Texas Relays converge this month to make it a busy time to travel in and out of the Austin airport. If you’re flying out of ABIA this month, you should plan to show up at least two hours before your departure during peak travel times. Airport officials say for non-peak times plan on arriving 90 minutes before your departure. Peak times are 5-8 a.m., 11 a.m.-1 p.m. and 3:30-5:30 p.m.”

 In addition, the TSA will be reducing, and eventually ending, PreCheck for non-enrolled travelers, which may impact airport wait times.

o Travel + Leisure reported: “Limiting passengers allowed through PreCheck signals a ‘natural progression’ in the program, the agency said. In the future, they will only allow enrolled or pre-vetted passengers (or those screened by K9s) through the line.”

o CNBC noted that “The TSA has previously warned of curtailing nonmembers’ access. In a 2015 blog post shortly after the PreCheck program hit the 1 million mark, the agency wrote, “As more and more travelers obtain KTNs, soon, travelers without a Known Traveler Number or KTN, including those who previously ‘opted-in’ via a frequent flyer program, will notice a reduction in the frequency in which they are chosen.”

o “Currently, there are 30 airlines that participate in the program, and access is available in 130 airports in the U.S. A year ago, enrollment was only up to 2 million — and for a perk that is going straight to the travel amenity graveyard (along with free overhead space), it may be time enroll,” said Men’s Journal.

 For its part, the TSA is taking action to reduce wait times, and make sure that travelers are able to board their flights on time, including:

o Having more officers and canine teams available at airports

o Approving additional overtime expenses

o Shifting resources to high-volume airports

o Encouraging enrollment in programs like TSA PreCheck.

2. There are simple steps air travelers can take to limit wait times for airport security and ensure they are able to board their flights.

 Consider applying for TSA PreCheck status. There are many benefits to this:

o Expedited waiting times in lines—according to the TSA 97% of TSA PreCheck passengers waited in line less than five minutes.

o Travelers don’t need to remove shoes, jackets, laptops, belts or liquids.

o TSA PreCheck is available at over 180 airports in the U.S.

o Travelers can apply on the TSA’s website.

o Various credit card and loyalty programs offer to waive the TSA PreCheck application fee as a member/cardholder benefit.

 We encourage our clients who travel internationally to consider applying for the Department of Homeland Security’s (DHS) Global Entry program, which enables travelers to pass through U.S. Customs/Immigration much more quickly and also qualifies them to use TSA’s PreCheck airport security lines.

 Air travelers not using TSA PreCheck can move through airport security lines more quickly if they remember the rules of for passing through security screening and plan accordingly, including packing for both carry-on and checked baggage. The TSA recommends:

o All liquids carried on the plane must be 3.4 ounces or less, and contained in a clear, quart-sized Ziploc bag. This includes liquid makeup.

o If you’re heading somewhere sunny for spring break, you may opt to pack your own sunscreen and bug spray. Remember that these are also subject to the liquids rule. You may prefer to pack them in your checked baggage.

o Whether you are bringing permitted liquor on a cruise, or bringing back some local beverages, remember that alcohol goes in checked bags, unless it follows the liquid rule of 3.4 ounces or less—it can’t be consumed on the flight.

o All shoes must be removed and placed through screening (unless you are 75 or older).

o All jackets and coats must be removed and placed through screening (if you are 75 or older, you may keep a light jacket on).

o All laptops must be placed removed and placed through screening.

 Have your government-issued ID out and ready to show the TSA agent before reaching the front of the security line.

o When traveling outside of the United States, you must have a passport.

 To apply for a new passport or new a passport, go to https://travel.state.gov/content/passports/en/passports.html.

 It usually takes 6-8 weeks to get a passport, unless expedited (which costs extra). Travelers should plan their passport application or renewal well in advance of their trip.

 It is highly recommended that a traveler’s passport be valid for at least six months past their trip date.

o For travel within the U.S., a state-issued driver’s license will be sufficient through the end of the year.

 However, beginning January 22, 2018, the final phase of the U.S. Department of Homeland Security’s “REAL ID Act” will require all state-issued drivers’ licenses to include “machine-readable technology” or chips to mitigate the number of air and cruise passengers using counterfeit forms of identification to pass through security.

 Several states are not in compliance with the REAL ID Act. Those states are: Maine, Minnesota, Missouri, Montana and Washington. Residents of those states will need to provide alternative identification beginning on January 22, 2018.

 Arrive at the airport in plenty of time, to help mitigate the potential of long security lines.

o If you can, check in online 24 hours in advance of your flight.

o American Airlines requires that travelers be checked in 45 minutes prior to domestic travel, and generally 60 minutes before an international flight departure.

o Delta Air Lines recommends arriving at the airport two (2) hours prior to a domestic flight, and checked in 30 minutes prior to departure. For international flights, Delta passengers must be checked in at least one hour prior to departure.

o United Airlines passengers must be checked in at least 30 minutes prior to departure for a domestic flight, and 60 minutes before an international one.

 Passengers should factor in local traffic to get to their airport, and check the airport’s website to see if there are any special circumstances requiring a longer wait.

3. We are here to assist our clients; the safety and well-being of our clients is our top priority.

 We are advocates for our clients; and they know that by working with a true travel professional, we are there for them before, during, and after their trip should they need us – which gives them peace of mind.

 As travel professionals, we advise our clients on airport security policies and boarding information, to help manage expectations and ensure they get through the airport as quickly and efficiently as possible.

 Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.

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April 11, 2017 by Michael Laferriere

Talking Points: Measles Outside the U.S. (Updated March 14, 2017)

Talking Points – Measles Outside the U.S.

The following Talking Points can be used in conversations with the media and clients when discussing the measles outbreaks, including in Romania and Guinea. (Updated March 14, 2017)

1. Measles is still very common in many parts of the world, including areas in Europe, Asia, the Pacific and Africa.

2. Travelers can easily protect themselves by making certain their vaccinations are up-to-date.

3. We are here to assist our clients; the safety and well-being of our clients is our top priority.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. Measles is still very common in many parts of the world, including areas in Europe, Asia, the Pacific and Africa.

 The Center for Disease Control and Prevention (CDC) has issued Watch Level 1 advisories for Measles in Romania and Guinea.

o A Watch Level 1 travel health notice from the CDC is the lowest of three advisories it issues, meaning it recommends travelers “practice usual precautions” – in this case, it means being vaccinated for measles prior to traveling.

 According to the CDC, a measles outbreak has been reported in 13 of Guinea’s 33 prefectures. The CDC issued the Watch Level 1 advisory for Guinea on March 10, 2017.

o Outbreak News Today reports that “The number of suspected cases has increased rapidly, reaching 407 this week [March 4, 2017], compared to 234 last week. More than 3.7 million children need to be urgently vaccinated in the country.”

 On November 10, 2016, the CDC announced that a measles outbreak had been confirmed in Romania.

o On March 7, 2017, the Sofia Globe said, “In Romania, 17 children have died from measles in the past weeks. Health minister Florian Bodog said in Bucharest, none of the children who died were vaccinated against the disease.”

o The European Centre for Disease Prevention and Control noted that “As of March 3, 2017, 3,196 cases had been reported to the National Institute of Public Health in Romania since the end of September 2016.”

 Measles continues to be an ongoing public health issue worldwide, as well. The World Health Organization (WHO) reported that, as of March 9, 2017, there have been:

o 321 laboratory confirmed cases of measles in the African region

o 21 laboratory confirmed cases in the Americas region

o 407 laboratory confirmed cases in the Eastern Mediterranean region

o 423 laboratory confirmed cases in the European region

o 376 laboratory confirmed cases in the Western Pacific region

 The majority of measles cases that are brought into the United States come from unvaccinated U.S. residents or visitors.

 Clinicians should keep measles in mind when treating patients with fever and rash, especially if the patient has recently traveled internationally.

2. Travelers can easily protect themselves by making certain their vaccinations are up-to-date.

 According to the Centers for Disease Control and Prevention (CDC): “Measles is a highly contagious respiratory disease caused by a virus. It spreads through the air through coughing and sneezing. Measles starts with a fever, runny nose, cough, red eyes, and sore throat, and is followed by a rash that spreads all over the body.”

 According to the CDC, “Travelers who have not been vaccinated are at risk of getting the disease and spreading it to their friends and family members who may not be up-to-date with vaccinations. Because of this risk, all travelers should be up-to-date on their vaccinations, regardless of where they are going.”

 In the U.S., the vaccines that are available are the measles-mumps-rubella (MMR) and the measles-mumps-rubella-varicella (MMRV) vaccines.

o The CDC states: “MMR has been used safely and effectively since the 1970s. A few people experience mild, temporary adverse reactions, such as joint pain, from the vaccine, but serious side effects are extremely rare. There is no link between MMR and autism.”

 Both children and adults who are traveling should be vaccinated. The CDC offers the following guidelines:

o Routine vaccination for children in the U.S. is between 12-15 months, but younger children traveling outside of the U.S. can receive the vaccine starting at six months old.

o Children 12 months or older, adolescents, and adults who are traveling outside the United States must have received two doses of MMR or other live measles-containing vaccine to be considered immune to measles.

o Also, those who have had the diagnosis of measles documented by a physician, have laboratory evidence of immunity, or were born before 1957 are considered immune.

3. We are here to assist our clients; the safety and well-being of our clients is our top priority.

 We would not send our clients to a particular destination if we believed it to be unsafe or were unable to provide precautions to minimize risks. Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there and provide detailed information on the situation so they can make informed decisions for themselves if they still wish to travel.

 The CDC has issued Watch Level 1 health notices urging travelers to practice usual precautions when visiting Romania and Guinea. Additional measles cases have been reported worldwide.

 Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.

 By working with a true travel professional, we assist our clients by consulting on the ideal vacation experience they are looking for and providing alternative destinations should the need arise.

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April 11, 2017April 11, 2017 by Michael Laferriere

Talking Points: Zika Virus (Updated March 10, 2017)

Talking Points – Zika Virus

Copyright © 2017 – Travel Leaders Group LLC. All rights reserved.
The following Talking Points can be used in conversations with the media and customers when discussing Zika, a mosquito borne virus. (Updated March 10, 2017)
1. The Centers for Disease Control and Prevention (CDC) is warning women who are pregnant not to travel to destinations where Zika is spread by mosquitoes, but it does not advise against travel for any others. Instead, it advises all other travelers to “practice enhanced precautions” in preventing mosquito bites.
2. While Zika does not pose a major threat to most people, there are precautions all travelers can take to minimize their risk of being bitten by an infected mosquito. There are also precautions bitten travelers should take after they’ve returned home.
3. We provide the facts so our clients can make an informed decision about their travel plans.
Below you will find additional information, supporting material and statistics to help further illustrate each talking point.
1. The Centers for Disease Control and Prevention (CDC) is warning women who are pregnant not to travel to destinations where Zika is spread by mosquitoes, but it does not advise against travel for any others. Instead, it advises all other travelers to “practice enhanced precautions” in preventing mosquito bites.
• On March 10, 2017, the CDC issued new Travel Alerts for several countries in Africa, South Asia and Oceania, as well as updating their Zika Travel Alerts for numerous countries.
o Zika has been found to have been locally transmitted in the Solomon Islands, Maldives, Guinea-Bissau, and Angola.
o Angola and Guinea-Bissau were recently considered to have endemic Zika. However, the rate of transmission means that it is now considered to be an epidemic. • On November 18, 2016, the World Health Organization (WHO) Emergency Committee (EC) on Zika met, and “The Director-General accepted the recommendations of the EC and declared the end of the Public Health Emergency of International Concern (PHEIC). However, Zika virus and associated consequences remains a significant enduring public health challenge.” • The CDC “has issued a travel alert (Level 2-Practice Enhanced Precautions) for people traveling to regions and certain countries and U.S. territories where Zika virus transmission by mosquito is ongoing. The alert includes: o Singapore and Maldives in Asia; o Anguilla, Antigua and Barbuda, Aruba, The Bahamas, Barbados, Bonaire, British Virgin Islands, Cayman Islands, Cuba, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, the Commonwealth of Puerto Rico (a US territory), Saba, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Sint Eustatius, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, and the US Virgin Islands in the Caribbean;
o Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, and Panama in Central America; o American Samoa, Fiji, Marshall Islands, Micronesia, New Caledonia, Palau, Papua New Guinea, Samoa, Solomon Islands and Tonga in the Pacific Islands; o Argentina, Bolivia, Brazil, Columbia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, and Venezuela in South America; o Angola, Guinea-Bissau and Cape Verde in Africa; and Mexico in North America. • On September 29, the CDC issued a more nuanced advisory for Southeast Asia for the following countries Brunei, Burma (Myanmar), Cambodia, Indonesia, Laos, Malaysia, Maldives, Philippines, Thailand, Timor-Leste (East Timor) and Vietnam, stating: o “Zika virus has been present in areas of Southeast Asia for many years, and several countries have reported occasional cases or small outbreaks of Zika virus infections. Zika virus is considered endemic in some countries, and a large number of local residents are likely to be immune. However, US travelers to endemic areas may not be immune to Zika virus and infections have occurred among travelers to Southeast Asia. Recent variations have been observed in the number of cases reported in Southeast Asia. This can reflect changes in awareness of Zika virus, surveillance and testing for Zika virus, or changes in intensity of Zika virus transmission. Pregnant women traveling to Southeast Asia could become infected with Zika virus. The level of this risk is unknown and likely lower than in areas where Zika virus is newly introduced and spreading widely.” o “Travelers have returned from certain areas of Southeast Asia with Zika virus infection. While our understanding of the complications of Zika virus infection continues to evolve, and pending broader international surveillance efforts for Zika virus infection, we are providing pregnant women and their partners updated recommendations on reducing their risk for travel related Zika virus infection. CDC recommends pregnant women should consider postponing nonessential travel to Southeast Asia countries with reports of Zika virus infection from local transmission or related to travel to those countries, and those countries with adjacent borders where limited information is available to fully evaluate risk of Zika virus infection.” o “The recommendations for testing vary according to whether exposure occurred in an area where Zika virus has been newly introduced and is spreading widely or in an area with endemic Zika virus transmission. Dengue and Japanese encephalitis viruses circulate widely in Southeast Asia and might cause false positive results in blood tests. Because of this and related testing factors, routine serologic testing of asymptomatic pregnant women who have traveled to areas of Southeast Asia without epidemic Zika virus transmission is not recommended. For more information, please visit the Clinical Guidance for Healthcare Providers Caring for Pregnant Women webpage.” • The CDC also notes that African countries Angola. Benin, Burkina-Faso, Cameroon, Central African Republic, Côte d’Ivoire, Egypt, Ethiopia, Gabon, Guinea-Bissau, Kenya, Liberia, Mali, Mozambique, Niger, Nigeria, Senegal, Sierra Leone, Somalia, Tanzania, Togo, Uganda and Zambia; Asian countries Bangladesh, India and Pakistan; and Pacific Islands Easter Island and Vanuatu have endemic Zika. Travel notices have not been issued for these destinations but would be considered if the number of cases rises to the level of an outbreak.
• For pregnant women or women trying to become pregnant, the CDC offers the follow recommendations: o “A pregnant woman can pass Zika virus to her fetus. Infection during pregnancy can cause serious birth defects. CDC recommends special precautions for the following groups: ▪ Women who are pregnant:
▪ Should not travel to destinations where Zika has been locally transmitted by mosquitoes (exceptions are parts of the following countries where elevation exceeds 6,500 feet, including Argentina, Bolivia, Brazil, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Papua New Guinea, Peru, Venezuela.
▪ If you must travel, talk to your doctor first and strictly follow steps to prevent mosquito bites during your trip.
▪ If you have a partner who lives in or has traveled to an area where Zika transmission is ongoing, either use condoms or do not have sex during your pregnancy. ▪ Women who are trying to become pregnant: • Before you or your partner travel, talk to your doctor about your plans to become pregnant and the risk of Zika virus infection. • See CDC guidance for how long you should wait to get pregnant after travel to the destinations where Zika is locally transmitted by mosquitoes. • You and your partner should strictly follow steps to prevent mosquito bites. ▪ People who have traveled to the destinations and have a pregnant partner should use condoms or not have sex during the pregnancy.
• The CDC reports, “Public health officials have reported that mosquitoes in each of the countries identified below are infected with Zika virus and are spreading it to people (Text PLAN to 855-255-5606 to receive Zika updates for your destination)”:
o Asia
▪ Currently includes: Singapore and Maldives
o Africa
▪ Angola, Cape Verde, Guinea-Bissau
o Mexico ▪ The CDC advises that “Women who are pregnant should not travel to any area of Mexico below 6,500 feet. See map. ▪ As of March 10, 2017, there have been 8,113 confirmed locally-transmitted cases of Zika. ▪ As of March 10, 2017, 25 of Mexico’s 31 states have locally-transmitted cases of Zika, including 1,869 in Veracruz, 1,195 in Yucatán, 805 in Guerrero, 790 in Nuevo Leon, 773 in Chiapas, 492 in Oaxaca, 367 in Quintana Roo (home to Cancun, Playa del Carmen and Riviera Maya), 306 in Tabasco, 280 in Colima, 305 in Morelos, 193 in Hidalgo, 117 in
Puebla, 104 in Tamaulipas, 91 in Jalisco, 86 in Campeche, 65 in Sinaloa, 64 in Nayarit, 62 in Coahuila, 61 in Michoacán, 36 in San Luis Potosi, 24 in Sonora, and one each in the states of Aguascalientes and Zacatecas, according to the Secretaria de Salud. ▪ 367 cases of locally-transmitted cases of Zika by mosquito have been reported in Quintana Roo, which includes Cancun, Playa del Carmen and the Riviera Maya. ▪ There are 4,643 cases in Mexico of pregnant mothers infected with Zika.
▪ “Hotels, restaurants, airports, and other areas frequently visited by tourists have in place mosquito eradication practices and closely follow international guidelines to monitor and control their growth as much as possible,” according to Mexico Tourism.
o The Caribbean Currently includes: Anguilla; Antigua and Barbuda; Aruba; The Bahamas; Barbados; Bonaire; British Virgin Islands; Cayman Islands; Cuba; Curaçao; Dominica; Dominican Republic; Grenada; Guadeloupe; Haiti; Jamaica; Martinique; Montserrat; the Commonwealth of Puerto Rico, a US territory; Saba; Saint Barthelemy (St. Barts); Saint Kitts and Nevis; Saint Lucia; Saint Martin; Saint Vincent and the Grenadines; Sint Eustatius; Sint Maarten; Trinidad and Tobago; Turks and Caicos; US Virgin Islands
o Central America Currently includes: Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama
o The Pacific Islands Currently includes: American Samoa, Fiji, Marshall Islands, Micronesia (Kosrae) New Caledonia, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga
o South America Currently includes: Argentina, Bolivia, Brazil, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Venezuela • “Because Zika virus is primarily spread by mosquitoes, CDC recommends that travelers to (each of the above countries) protect themselves from mosquito bites. The mosquitoes that spread Zika usually do not live at elevations above 6,500 feet (2,000 meters) because of environmental conditions. Travelers whose itineraries are limited to areas above this elevation are at minimal risk of getting Zika from a mosquito.” The CDC continues: o Sexual transmission of Zika virus is also possible, so you should use condoms or not have sex during your trip. o Many people infected with Zika virus do not get sick. Among those who do develop symptoms, sickness is usually mild, with symptoms that last for several days to a week. Guillain-Barré syndrome (GBS) is a rare disorder that can cause muscle weakness and paralysis for a few weeks to several months. CDC research suggests that GBS is strongly associated with Zika; however, only a small proportion of people with recent Zika virus infection get GBS. Most people fully recover from GBS, but some have permanent damage. For more information, see Zika and GBS. o As more information becomes available, this travel notice will be updated. Please check back frequently for the most up-to-date recommendations.
• “Outbreaks (of Zika) have occurred in parts of Africa, Southeast Asia and the Pacific Islands. In May 2015, Brazil reported the first outbreak of Zika virus in the Americas,” according to the CDC.
o A full list of countries that have past or current evidence of Zika virus transmission can be found here.
• A number of travel suppliers have been providing waivers to travelers seeking to cancel or change plans:
o Airlines – “All three of the USA’s biggest airlines are allowing some customers to cancel or postpone their trips if they’re ticketed to fly to areas affected by Zika. American, United and Delta each made the move this week amid rising concerns about the mosquito-borne virus,” reported USA Today. ▪ “American Airlines will refund pregnant customers with a doctor’s note and their traveling companions when traveling to Aruba, Barbados, Belize, Bolivia, Brazil, Colombia, Costa Rica, Curacao, Dominican Republic, Ecuador, El Salvador, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Puerto Rico, Saint Martin, U.S. Virgin Islands, and Venezuela.” For complete information, please go here.
▪ Delta customers with current reservations who are concerned about travelling to destinations reported by the CDC to be affected by Zika should call 800-221-1212 (U.S.) or their local Reservations office and speak with a Delta Representative. Customers may qualify for a change to alternate destinations, travel dates or a refund. For more on Delta, please go here. ▪ On United Airlines, “Customers may change their destination or travel date without a change fee or may choose to receive a refund, if their ticket was issued on or before February 29, 2016. The new travel date must be within the validity of the ticket, and additional charges may apply if there is a difference in fare for the new itinerary.” For complete information, please go here. o Cruise Lines ▪ Cruise lines’ policies in regards to Zika are highly variable, and often made on a case-by-case basis. It is recommended that travel agents keep in close contact with their traveler’s chosen cruise line in order to best communicate the right information. o Insurance Companies (A list of many insurance companies’ policies may be found here)
▪ AIG Travel Guard – “As a general matter, under our U.S. policies: Trip Cancellation for concern or fear of travel associated with sickness, epidemic, or pandemic is not covered. Travelers, who contract Zika before traveling, but after purchase of the policy, could be covered for Trip Cancellation benefits. Travelers who purchased Cancel for Any Reason coverage could be entitled to a percentage of their loss, depending on the level of CFAR coverage purchased – please refer to your description of coverage for details. Travelers who contracts Zika while on a covered trip, could be covered for Medical and Trip Interruption/Curtailment benefits if there is a confirmed diagnosis. To learn about the details of coverage for your trip, please remember to refer to your travel insurance plan’s description of coverage. If you are a
customer and have outstanding questions about coverage, please contact our 24/7 call center at 1-800-826-1300. If you are a travel agent or client partner, please call your Travel Guard sales manager.” ▪ Allianz – “The Zika virus has caused concern for travelers headed to affected countries in Latin America and the Caribbean.…. If the customer’s travel supplier allows them to change the dates of their trip, they may also change the dates on their travel insurance policy… The Zika virus became a known event on January 19, 2016. Customers who purchased travel insurance may be eligible for one or more of the following benefits depending on the product they purchased: (1) Should a customer become ill while traveling, coverage for Emergency Medical/Dental expenses and Emergency Medical Transportation may be available. (2) If a customer’s travel insurance policy includes normal pregnancy as a “covered reason” for trip cancellation, customers who became pregnant after the effective date of the policy may be eligible to receive reimbursement for their pre-paid, non-refundable travel deposits if they choose to cancel their trip. (3) Customers who purchased our Cancel Anytime product and meet the requirements of coverage for their product may cancel their trip for almost any unforeseen reason and receive reimbursement for a portion of their non-refundable travel deposits.”
▪ Travelex – “Currently, Travelex Insurance Services’ protection plans are not impacted by these travel alerts. Counties in these regions continue to be eligible destinations. However, should a traveler become ill with the Zika virus, coverage may be available for emergency medical assistance* and expenses, Emergency Medical Evacuation, Trip Cancellation or Trip Interruption. Some travelers may prefer to cancel their trip out of concern for the Zika virus. Plans with Cancel for Any Reason Coverage allow travelers to decide for themselves whether to travel or cancel their trip. Please be aware that the trip must be canceled no less than 2 days prior to the scheduled trip departure date. Please refer to your plan documents regarding eligibility and for full details.” ▪ Travel Insured – “Plans and the coverage available are not impacted by this travel alert. Countries in these regions continue to be eligible destinations. Should travelers become ill with the Zika virus while traveling, coverage may be available for Emergency Medical, Medical Evacuation, Trip Cancellation, or Trip Interruption. Some travelers may prefer to cancel their trip out of concern for the Zika virus. Plans with Cancel For Any Reason Coverage allow travelers to decide for themselves whether to travel or cancel their trip. Please be aware that to qualify for Cancel For Any Reason coverage, the plan must be purchased within 14 days of the initial trip deposit date and the latest opportunity to use the Cancel For Any Reason benefit is 2 days prior to the trip departure. Please refer to all plan documents for complete details of your coverage.” o Tour Operators ▪ “Classic Vacations’ senior director of business operations, Denis Fastert, said the company had not yet seen any decrease in bookings specifically related to Zika but that for clients who don’t have travel insurance, the company will work with air and hotel partners to try to waive cancellation fees, refund as much as possible or offer to rebook them,” Travel Weekly reported.
▪ Funjet Charter Air and Value Flights – “For pregnant women and their traveling companions that want to change their plans, Funjet requires that the traveler provide documentation from their doctor. Travelers can make changes to any existing reservation without fee or penalty from Funjet, but may be required to pay any increase in vacation package cost incurred from that change. If the affected customer and traveling companion requests a cancellation of the reservation, Funjet will provide a travel credit equal to the amount of the cancellation fees. Standard Funjet travel window requirements apply for all travel credits.” Funjet Scheduled Air – “Many air carriers have begun to issue waivers for travel to affected regions including American Airlines, Delta Airlines, Southwest Airlines, Alaska Airlines, Virgin America, and Copa Airlines. Please note the list of airlines issuing waivers may change so please be sure to click here for the most up-to-date information, including specific airline requirements for cancellation. For pregnant women and their traveling companions that want to change their travel plans, air carriers will likely require similar documentation from their doctor. Funjet will waive all reservation change fees but must honor all scheduled airline and hotel policies. Please know that we will make every effort to reduce or eliminate any hotel cancellation penalties.” ▪ “Pleasant Holidays had received some requests last week to change travel plans based on the CDC’s Zika advisory, and the company said it waived its change and cancellation fees for those customers and is prepared to do the same for others,” Travel Weekly reported.
2. While Zika does not pose a major threat to most people, there are precautions all travelers can take to minimize their risk of being bitten by an infected mosquito. There are also precautions bitten travelers should take after they’ve returned home.
• According to CDC Director Tom Frieden, apart from pregnant women, the Zika virus is not a major threat to the rest of the population. In testimony before Congress on February 10, 2016, Frieden said:
o Approximately 80% of the people who contract the virus will have no symptoms at all.
o The rest will only have mild symptoms.
o The virus remains in infected people’s blood for about a week.
• While there is no vaccine or medication to prevent Zika, the CDC offers some tips to travelers on avoiding mosquito bites and what to do if you get bitten:
o What can travelers do to prevent Zika? There is no vaccine or medicine for Zika. You can protect yourself by preventing mosquito bites: ▪ Cover exposed skin by wearing long-sleeved shirts and long pants. ▪ Use EPA-registered insect repellents containing DEET, picaridin, oil of lemon eucalyptus (OLE, also called para-menthane-diol [PMD]), IR3535, or 2-undecanone (methyl nonyl ketone). Always use as directed. ▪ Pregnant and breastfeeding women can use all EPA-registered insect repellents, including DEET, according to the product label. ▪ Most repellents, including DEET, can be used on children older than 2 months. (OLE should not be used on children younger than 3 years.)
▪ Use permethrin-treated clothing and gear (such as boots, pants, socks, and tents). You can buy pre-treated clothing and gear or treat them yourself. ▪ Stay in places with air conditioning and window and door screens to keep mosquitoes outside. ▪ Sleep under a mosquito bed net if air conditioned or screened rooms are not available or if sleeping outdoors. ▪ Mosquito netting can be used to cover babies younger than 2 months old in carriers, strollers, or cribs to protect them from mosquito bites. ▪ Because Zika can be spread by sex, if you have sex (vaginal, anal, or oral) while traveling, you should use condoms. o After travel: ▪ Many people infected with Zika virus do not feel sick. If a mosquito bites an infected person while the virus is still in that person’s blood, it can spread the virus by biting another person. If you travel to (countries with locally confirmed cases of Zika, you should take steps to prevent mosquito bites for 3 weeks after your trip, even if you don’t feel sick, so that you don’t spread Zika to uninfected mosquitoes that can spread the virus to other people. ▪ If you have visited an infected area and have a pregnant partner, you should either use condoms or not have sex during the pregnancy. ▪ If you are thinking about pregnancy, talk with your health care provider and wait to become pregnant (see “Women Trying to Become Pregnant” for how long to wait). You also should use condoms after travel to protect your sex partners from Zika even if you are not pregnant or trying to become pregnant. ▪ For more information, see Zika and Sexual Transmission. If you feel sick and think you may have Zika: ▪ Talk to your doctor if you develop a fever with a rash, joint pain, or red eyes. Tell him or her about your travel. ▪ Take acetaminophen (paracetamol) to relieve fever and pain. Do not take aspirin, products containing aspirin, or other nonsteroidal anti-inflammatory drugs, such as ibuprofen. ▪ Get lots of rest and drink plenty of liquids. If you are pregnant: ▪ Talk to a doctor or other health care provider after your trip, even if you don’t feel sick. Pregnant travelers returning from an infected area, or who have had possible sexual exposure, should be offered testing for Zika virus infection. ▪ If you develop a fever with a rash, joint pain, or red eyes, talk to your doctor immediately and tell him or her about your travel or possible sexual exposure. ▪ If you do not have symptoms, testing should be offered if you see a health care provider, up to 12 weeks after you return from travel or your last possible sexual exposure.
• The CDC has updated its recommendations for avoiding the transmission of Zika sexually here. • For women who are thinking about pregnancy and have traveled to an area where mosquito-borne Zika is prevalent, the CDC offers guidance here and advises they wait at least 8 weeks before trying to get pregnant.
3. We provide the facts so our clients can make an informed decision about their travel plans.
• We closely monitor the U.S. Department of State and Centers for Disease Control (CDC) for travel alerts as well as the more severe travel warnings for all destinations, including those that are most popular with our clients.
o Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there so they can determine for themselves if they still wish to travel.
o We would not send our clients to a particular destination if we believe it to be unsafe. Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there and provide detailed information on the situation so they can make informed decisions for themselves if they still wish to travel.
o Also, should we become aware of an issue for a specific destination where a client is currently located; we try to immediately contact the client to check on their well-being and work to assist them if they require an alternate travel arrangement.
• We strongly encourage all of our clients, whether they are traveling domestically or internationally, to purchase travel insurance, particularly right at the same time as travel has been booked. Travel insurance offers an additional layer of protection for travelers and can potentially help save a traveler hundreds or thousands of dollars if a medical or travel emergency occurs. Most insurance companies provide special policies that allow travelers to “cancel for any reason.”
• We are advocates for our clients; and they know that by working with a true travel professional, we are there for them before, during, and after their trip should they need us – which gives them peace of mind.
o By working with a trusted travel professional, we can provide providing alternative travel arrangements should the need arise.
o Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.

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April 11, 2017 by Michael Laferriere

Talking Points: REAL ID Act (March 9, 2017)

Talking Points – REAL ID Act & Acceptable Identification

The following Talking Points can be used in conversations with the media and customers when discussing the REAL ID Act, its future implementation and its impact on travel. (Updated March 9, 2017)

1. The U.S. Department of Homeland Security’s “REAL ID Act” will ultimately require all state-issued drivers’ licenses to include “machine-readable technology” or chips to mitigate the number of air and cruise passengers using counterfeit forms of identification to pass through security.

2. While the final phase of the REAL ID Act will be implemented beginning January 2018, a handful of states are not yet in compliance meaning residents will need to show an alternative form of acceptable identification, such as a passport, to pass through TSA screenings.

3. We provide the facts so our clients can make informed decisions about their travel plans.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. The U.S. Department of Homeland Security’s “REAL ID Act” will ultimately require all state-issued drivers’ licenses to include “machine-readable technology” or chips to mitigate the number of air and cruise passengers using counterfeit forms of identification to pass through security.

 According to the Department of Homeland Security (DHS), “REAL ID is a coordinated effort by the states and the Federal Government to improve the reliability and accuracy of state-issued identification documents, which should inhibit terrorists’ ability to evade detection by using fraudulent identification. REAL ID implements a 9/11 Commission recommendation urging the federal government to “set standards for the issuance of sources of identification, such as driver’s licenses.”

 The REAL ID Act:

o “Establishes minimum standards for the production and issuance of state-issued driver’s licenses and identification cards and authorizes grants to assist states in implementing the requirements.”

o “Prohibits Federal agencies from accepting for official uses driver’s licenses and identity cards from states unless the Department of Homeland Security determines that the state meets the standards. Official uses are defined as accessing Federal facilities, entering nuclear power plants, and boarding federally-regulated commercial aircraft.”

 “REAL ID is not a national identification card. States and territories will continue to issue driver’s licenses and identification cards, and there is no Federal database of driver information. Each jurisdiction will issue its own unique license and maintain its own records.”

 The Transportation Security Administration (TSA), which is part of DHS, requires adult passengers 18 and over to show valid identification at the airport checkpoint in order to

travel. (TSA does not require children under 18 to provide identification when traveling with a companion within the United States.) These forms of identification include:

o Driver’s license or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)

o U.S. passport

o U.S. passport card

o DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)

o U.S. military ID (active duty or retired military and their dependents, and DoD civilians)

o Permanent resident card

o Border crossing card

o DHS-designated enhanced driver’s license

o Airline or airport-issued ID (if issued under a TSA-approved security plan)

o Federally recognized, tribal-issued photo ID

o HSPD-12 PIV card

o Foreign government-issued passport

o Canadian provincial driver’s license or Indian and Northern Affairs Canada card

o Transportation worker identification credential

2. While the final phase of the REAL ID Act will be implemented beginning January 2018, a handful of states are not yet in compliance meaning residents will need to show an alternative form of acceptable identification, such as a passport, to pass through TSA screenings.

 On January 8, 2016, the DHS announced the final phase of implementation of the REAL ID Act will take place on January 22, 2018. The official statement included the following information:

o At present, 25 states and the District of Columbia are fully compliant with the REAL ID Act. Federal agencies can accept driver’s licenses and identification cards from these states.

o Twenty (20) states have been granted extensions or limited extensions; however, these extensions expire in either June or October 2017.

o Five (5) states – Maine, Minnesota, Missouri, Montana, and Washington – are noncompliant and do not currently have extensions.

 However, both Minnesota and Washington offer residents the option of paying extra for an enhanced driver’s license (EDL), which is fully compliant with the REAL ID Act. The standard issued driver’s licenses in both states continue to be out of compliance. This option costs $15 in addition to the regular license fee for residents of Minnesota and $143 for Washington residents.

o As of December 15, 2016, TSA expanded its outreach at its airport checkpoints through signage, handouts, and other methods.

o Starting January 22, 2018, passengers with a driver’s license issued by a state that is still not compliant with the REAL ID Act (and has not been granted an extension) will need to show an alternative form of acceptable identification for domestic air travel to board their flight. To check whether your state is compliant or has an extension, click here. Passengers with driver’s licenses issued by a state that is compliant with REAL ID (or a state that has been issued an extension) will still be able to use their driver’s licenses or identification cards.

o Starting October 1, 2020, every air traveler will need a REAL ID-compliant license, or another acceptable form of identification, for domestic air travel.

 For all states that are technically non-compliant, it is important remember:

o Residents of those states are still free to travel with their current identification.

o Residents of a non-compliant state with an EDL or passport do not have to worry about the final phase of the REAL ID Act other than to use their EDL, passport or other accept for identification for all airline travel.

o For travelers interested in obtaining a passport, the current processing time is approximately six (6) weeks from the time of application.

3. We provide the facts so our clients can make informed decisions about their travel plans.

 We believe in providing the facts as we know them to our clients so they may make informed decisions regarding every aspect of their travel plans.

 Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.

 As professional travel agents, we are trained to monitor situations that may impact clients’ travel plans and how they travel. As such, we are also in a position to recommend steps they can take to ease their travels.

o We strongly recommend to our clients that they apply for passports since they’ll not only be able to use them for international travel (including to Canada, the Caribbean and Mexico), but they’ll be accepted universally as a form of identification.

o We also encourage our clients to sign up for the DHS’ Global Entry program, which enables travelers to pass through U.S. Customs/Immigration much more quickly and also allows them to use TSA’s Precheck airport security lines.

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April 11, 2017 by Michael Laferriere

Talking Points: Avian Influenza (March 3, 2017)

Talking Points – H7N9 Avian Flu

The following Talking Points can be used in conversations with the media and clients when discussing H7N9 avian flu and travel to China. (Updated March 3, 2017)

1. The CDC hasn’t implemented any travel restrictions to China due to confirmed cases avian influenza A (H7N9). However, due to its “Level 1 – Watch,” the CDC recommends that travelers avoid contact with poultry, birds and their droppings.

2. There are basic precautions travelers can follow to limit their possible exposure while traveling in China.

3. We are here to assist our clients; the safety and well-being of our clients is our top priority.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. The Centers for Disease Control and Prevention (CDC) hasn’t implemented any travel restrictions to China due to confirmed cases of avian influenza A (H7N9). However, due to its “Level 1 – Watch,” the CDC recommends that travelers avoid contact with poultry, birds and their droppings.

 The CDC has issued a “Level 1 – Watch” for China due to reported and confirmed cases of avian influenza A (H7N9). Most of these infections have been associated with contact with infected poultry or contaminated environments (such as poultry markets) in China.

o According to the CDC’s Morbidity and Mortality Weekly Report on March 3, 2017: “During the ongoing fifth epidemic (beginning October 1, 2016), 460 human infections with A (H7N9) virus have been reported, including 453 in mainland China, six associated with travel to mainland China from Hong Kong (four cases), Macao (one) and Taiwan (one), and one in an asymptomatic poultry worker in Macao.

 Most human infections continue to result in severe respiratory illness and have been associated with poultry exposure. Although some limited human-to-human spread continues to be identified, no sustained human-to-human A (H7N9) transmission has been observed.”

 The New York Times reports that although “the risk of an epidemic remains low,” “…he virus — which has killed about a third of the people known to have caught it — has now split into two distinct strains.

o “The new strain kills more birds, which may make China’s poultry industry more willing to shut live bird markets and do more to protect poultry farms from infection. Almost all cases have been caught directly from birds.”

o “China has had 460 lab-confirmed human cases of H7N9 bird flu this winter, said Dr. Wenqing Zhang, head of the W.H.O.’s global influenza program. That is the most in any flu season since the first human case was found in 2013.”

o However, it should be noted that “New cases of H7N9 are declining, so this winter’s outbreak appears to have peaked, said Yuelong Shu, an influenza expert at China’s Center for Disease Control and Prevention.”

o “As a precaution, American scientists have been making an H7N9 seed vaccine from which an emergency stockpile could be brewed if the virus became both

lethal and highly transmissible, said Jacqueline Katz, deputy director of the C.D.C.’s flu division.”

 Influenza A is also sometimes referred to as “Avian flu” or “bird flu.”

o Early symptoms are consistent with seasonal flu and may include fever, cough, sore throat, muscle aches and fatigue, loss of appetite, and runny or stuffy nose.

o Influenza A (H7N9) was first detected in humans in early 2013.

o “Influenza A (H7N9) is one of a subgroup of influenza viruses that normally circulate among birds,” according to the WHO.

 On March 1, the South China Morning Post reported a concern about a drug resistant mutation of Avian influenza.

o “Taiwan’s Centre for Disease Control announced earlier this month that gene sequence analysis of a H7N9 bird flu patient, who fell ill after visiting Guangdong, found the virus had a mutation that was resistant to antiviral drugs such as Tamiflu and Relenza.”

o “As of Sunday, 94 people have died from the illness on the mainland this year. The number of deaths so far this year have already surpassed the total number of H7N9 fatalities last year, which was 73.”

2. There are basic precautions travelers can follow to limit their possible exposure while traveling in China.

 Because the source of H7N9 is unknown, and there is no vaccine to prevent the virus, travelers in China should follow basic hygiene and food safety practices and avoid contact with animals. The CDC recommends:

o Do not touch birds, pigs, or other animals.

 Do not touch animals whether they are alive or dead.

 Avoid live bird or poultry markets.

 Avoid other markets or farms with animals.

o Eat food that is fully cooked.

 Eat meat and poultry that is fully cooked (not pink) and served hot.

 Eat hard-cooked eggs (not runny).

 Don’t eat or drink dishes that include blood from any animal.

 Don’t eat food from street vendors.

o Wash your hands often. If soap and water aren’t available, use hand sanitizer containing at least 60% alcohol.

o Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing. Also, try to avoid close contact (kissing, hugging, sharing eating utensils or cups) with people who are sick.

o See a doctor if you become sick during or after travel to China, particularly right away if you experience a fever, coughing, or shortness of breath.

o If you get sick while in China, visit the U.S. Department of State website to find a list of local doctors and hospitals. Many foreign hospitals and clinics are accredited by the Joint Commission International. A list of accredited facilities is available at their website (www.jointcommissioninternational.org).

o If you get sick with fever, coughing, or shortness of breath after you return to the United States, be sure to tell your doctor about your recent travel to China.

3. We are here to assist our clients; the safety and well-being of our clients is our top priority.

 We would not send our clients to a particular destination if we believe it to be unsafe. Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there and provide detailed information on the situation so they can make informed decisions for themselves if they still wish to travel.

 We strongly encourage all of our clients, whether they are traveling domestically or internationally, to purchase travel insurance, particularly right at the same time as travel has been booked. Travel insurance offers an additional layer of protection for travelers and can potentially help save a traveler hundreds or thousands of dollars if a medical or travel emergency occurs.

 We are advocates for our clients; and they know that by working with a true travel professional, we are there for them before, during, and after their trip should they need us – which gives them peace of mind.

 By working with a trusted travel professional, we can provide providing alternative travel arrangements should the need arise.

 Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.

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April 11, 2017 by Michael Laferriere

Talking Points: Visa-Free Europe Travel for Americans (March 3, 2017)

Talking Points – Visa-Free Europe Travel for Americans

The following Talking Points can be used in conversations with the media and clients who have questions about travel to Europe. (March 3, 2017)

1. Americans can still travel to all countries within the European Union (EU) without a visa, despite a non-binding EU Parliamentary vote requesting an end to visa-free travel.

2. We are here to assist our clients; their safety and well-being is our top priority.

3. We provide the facts so our clients can make informed decisions about their travel plans.

Below you will find additional information, supporting material and statistics to help further illustrate each talking point.

1. Americans can still travel to all countries within the European Union (EU) without a visa, despite a non-binding EU Parliamentary vote requesting an end to visa-free travel.

 American travelers with a valid U.S. passport can visit all 28 countries in the EU without a visa. There has be no change in this policy.

 On March 2, 2017, the European Parliament “passed a nonbinding resolution calling for the reintroduction of visa requirements for American citizens, raising the stakes in a long-running battle over the United States’ refusal to grant visa-free access to citizens of five European Union countries,” reported The New York Times.

o It is important to note that the vote was on a non-binding resolution, meaning there is no change in visa requirements at this time.

o No actions will be taken unless the European Commission decides to debate the matter.

o The vote was because reciprocity of visa-free travel does not extend to individuals from Bulgaria, Croatia, Cyprus, Poland and Romania wishing to visit the United States.

o Also according to The New York Times, “European officials in Brussels have balked at making travel to Europe more difficult for Americans, saying doing so would have an economic cost and would most likely not even resolve the hurdles facing citizens of the five affected countries.”

 According to Reuters, “The European Commission stressed it was pursuing a diplomatic resolution to the row, leaving it unlikely that it would act on the vote by lawmakers setting a May deadline to impose visas – a move that could hurt Europe’s tourism sector.”

o “Commission officials noted a planned EU-U.S. ministerial meeting on June 15 to try and resolve the issue, which has been running since 2014. The EU executive already allowed a deadline for a solution to pass nearly a year ago, without taking action.”

o “’We will report on further progress made before the end of June and continue to work closely with both the European Parliament and the Council,’ a Commission spokeswoman said, referring to the council which groups the governments of the 28 EU member states.”

 The Wall Street Journal reports that “Imposing visas on U.S. travelers would have a negative impact on the European economy, as 27.4 million U.S. citizens visited the continent last year, an 8% increase compared with the year before.”

2. We are here to assist our clients; their safety and well-being is our top priority.

 Whether traveling domestically or internationally, our number one priority is always our clients’ safety and well-being.

 As professional travel agents, we are trained to monitor a variety of situations, from weather delays to political protests, that may impact our clients’ travel plans. As such, we are also in a position to work on alternative travel plans and have those in place the moment the need arises.

 We strongly encourage all of our clients, whether they are traveling domestically or internationally, to purchase travel insurance, particularly right at the same time as travel has been booked. Travel insurance offers an additional layer of protection for travelers and can potentially help save a traveler hundreds or thousands of dollars if a medical or travel emergency occurs.

3. We provide the facts so our clients can make informed decisions about their travel plans.

 We closely monitor the latest news and weather updates, as well as the U.S. State Department website, for travel alerts and travel warnings for all destinations, including those that are most popular with our clients.

 Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel so they can determine for themselves if they still wish to continue with their original travel plans

 Also, should we become aware of an issue for a specific destination where a client is currently located, we try to immediately contact the client to check on their well-being and work to assist them if they require alternate travel arrangements.

 We believe in providing the facts as we know them to our clients so they may make informed decisions regarding every aspect of their travel plans.

 It’s in situations like these that the traveling public understands how it pays to have someone serving as their advocate.

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April 11, 2017 by Michael Laferriere

Talking Points: Weather Delays and the Value of a Travel Agent (Updated February 9, 2017)

Talking Points – Winter Travel Delays and Value of an Agent

The following Talking Points can be used in conversations with the media and customers when discussing wintry weather that impacts travel.

1. When wintry weather disrupts travel plans, travelers who book through a trained travel agent professional have many advantages over those who “go it alone.”

2. We are here to assist our clients; their safety and well-being is our top priority.

3. We provide the facts so our clients can make informed decisions about their travel plans.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. When wintry weather disrupts travel plans, travelers who book through a trained travel agent professional have many advantages over those who “go it alone.”

 Travel agents are trained to monitor situations like winter weather that may impact their clients’ travel plans. As such, we also are in a position to work on alternative travel plans and can likely have those in place the moment the need arises.

 If changes in travel plans are necessary due to weather or mechanical issues for example, many times, travel agents are able to rebook clients for no additional charge or are able to obtain travel vouchers and/or refunds that clients may not know are due or available to them.

 We stand ready to assist clients who may encounter major transportation delays or cancelled flights. If necessary:

o We will help our clients secure other flight arrangements.

o We will work to rebook hotel and car rental reservations.

o We will work to find alternative modes of transportation to get our clients to their destination.

 With limited airline seats available, travel agents have the resources needed to quickly rebook clients and reserve the next available seat.

o Travelers who book on their own either have to “roll the dice” by calling an 800-number or standing in a lengthy customer service line to try get rebooked. Using a travel agent can essentially move you to the “front of the line.”

2. We are here to assist our clients; their safety and well-being is our top priority.

 Whether traveling domestically or internationally, our number one priority is always our clients’ safety and well-being.

 We are advocates for our clients; and they know that by working with a true travel professional, we are there for them before, during, and after their trip should they need us – which gives them peace of mind.

 As professional travel agents, we are trained to monitor situations, such as winter storms that may impact their clients’ travel plans. As such, we are also in a position to work on alternative travel plans and have those in place the moment the need arises.