Talking Points – Fiji

Copyright © 2016 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and clients who have questions about travel to Fiji. (February 24, 2016)

1. We are notifying clients whose travels to or from Fiji may be impacted because of Cyclone Winston, which made landfall on February 20 as a Category 5 storm and was among the biggest ever recorded in the southern hemisphere.

2. We are here to assist our clients; their safety and well-being is our top priority.

3. We provide the facts so our clients can make an informed decision about their travel plans.

Below you will find additional information, supporting material and statistics to help further illustrate each talking point.

1. We are notifying clients whose travels to or from Fiji may be impacted because of Cyclone Winston, which made landfall on February 20 as a Category 5 storm and was among the biggest ever recorded in the southern hemisphere.

 Cyclone Winston – a Category 5 storm – made landfall in Fiji on February 20 with winds of up to 200 mph, torrential rain, and waves of up to 40 feet.

o The center of the storm hit just north of Fiji’s main island, Viti Levu. “It changed direction at the last minute, sparing the capital Suva the full force of its winds,” reported the BBC.

o Strong winds and flooding from Winston have caused severe damage across the island nation. The Weather Channel reports that a month-long state of disaster has been declared.

 According to the The Fiji Times Online, 42 people were killed and more than 34,000 are in evacuation centers.

 The Sydney Morning Herald reports that the Prime Minister of Fiji warns his country “faces a long and difficult recovery.”

o “’Almost no part of our nation has been left unscarred,’ Mr Bainimarama said in a national address on [February 23].”

o “He said Winston, believed to be the most powerful storm ever to hit Fiji, had left ‘a terrible trail of destruction in its wake’ and created a need that is great and urgent.”

o “’Right now the priority is on restoring essential services and supplying our people with sufficient food, water and shelter,’ he said.”

 Travel Agent reports that “Most of the hotels in Fiji sustained little to no damage following Tropical Cyclone Winston and most continue to remain operational…

 However, there are a number of properties that require time to assess and repair damage. Travel Agent’s full list is here; several on the list include:

o At the Hilton Fiji Beach Resort & Spa, emergency response teams are working on restoring services and removing safety hazards. Due to debris and pollution, the pool will remained closed until further notice.

 

o Raffles Gateway Hotel is recommending that guests scheduled to arrive within the next few days should delay their travel until after Feb. 24. For those guests who would prefer to cancel, the hotel will provide an official letter outlining the cyclone details to assist with claiming travel insurance.

o The Sheraton Denarau Villas, The Westin Island Resort & Spa and the Sheraton Fiji Resort have all sustained some damage but remain open with limited services available. As of Tuesday, the three properties reported that they were experiencing power failure and certain services such as air-conditioning, hot water supply, and TV and guest room lighting will be affected until power is fully resorted. Date changes and cancellations can be made without penalty up until February 25.

o The Sheraton Resort & Spa will remained closed until May 31 due to extensive damage. All guest stays at the resort can be canceled until this date. No new bookings will be accepted for travel before June 1.

o The Sheraton Tokoriki will remained closed until further notice. All guest stays at the resort can be canceled for the next two weeks without penalty.

 Updates on the situation in Fiji can also be found on Fiji Tourism’s Facebook page (https://www.facebook.com/Fiji) and its Twitter page (https://twitter.com/TourismFiji).

2. We are here to assist our clients; their safety and well-being is our top priority.

 We are advocates for our clients; and they know that by working with a true travel professional, we are there for them before, during and after their trip should they need us – which gives them peace of mind.

 Travel agents are trained to monitor situations, such tropical storms and hurricanes, which may impact their clients’ travel plans. As such, they also are in a position to work on alternative travel plans and have those in place the moment the need arises.

 If changes in travel plans are necessary due to weather, many times, travel agents are able to rebook clients for no additional charge or are able to obtain travel vouchers and/or refunds that clients may not know are due or available to them.

 With limited airline seats available, travel agents have the resources needed to quickly rebook clients and reserve the next available seat.

o Travelers who book on their own either have to “roll the dice” by calling an 800-number or standing in a lengthy customer service line to try get rebooked. Using a travel agent can essentially move you to the “front of the line.”

 We strongly encourage all of our clients, whether they are traveling domestically or internationally, to purchase travel insurance, particularly right at the same time as travel has been booked. Travel insurance offers an additional layer of protection for travelers and can potentially help save a traveler hundreds or thousands of dollars if a medical or travel emergency occurs.

 We highly recommend that U.S. citizens follow the advice of the State Department and register their international travel plans at https://step.state.gov/step. By entering information into the Smart Traveler Enrollment Program (STEP), the Department of State can better assist travelers in an emergency.

3. We provide the facts so our clients can make an informed decision about their travel plans.

 We closely monitor the U.S. Department of State website for travel alerts as well as the more severe travel warnings for all destinations, including those that are most popular with our clients.

o There are currently no Travel Warnings or Travel Alerts in place for Fiji.

 Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there so they can determine for themselves if they still wish to travel.

 Also, should we become aware of an issue for a specific destination where a client is currently located; we try to immediately contact the client to check on their well-being and work to assist them if they require alternate travel arrangements.

 

Talking Points – TSA Precheck and Security Body Scans

Copyright © 2016 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points may be used in conversations with the media and clients to discuss the use of body scan technology at airports and why we recommend TSA Precheck. (January 14, 2016)

1. The Transportation Security Administration’s (TSA) usage of mandatory body scans will occur in a very limited number of circumstances where enhanced screening is required.

2. We recommend that frequent travelers apply for TSA Precheck status, which enables identified low-risk travelers to enjoy a smart and efficient screening experience.

3. We provide the facts so our clients can make an informed decision about their travel plans.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. The Transportation Security Administration’s (TSA) usage of mandatory body scans will occur in a very limited number of circumstances where enhanced screening is required.

 On December 18, 2015, the U.S. Department of Homeland Security issued a “Privacy Impact Assessment Update” (pdf) announcing a change in policy related to body scanners (also known as Advanced Imaging Technologies or AIT).

o The assessment says, “While passengers may generally decline AIT screening in favor of physical screening, TSA may direct mandatory AIT screening for some passengers as warranted by security considerations in order to safeguard transportation security.”

o Previously, anyone who did not wish to be analyzed by the body scanners could opt for a procedure that involved a pat-down from a TSA agent.

 The vast majority of passengers will not be affected by a mandatory body scan.

o According to USA Today, “Generally passengers undergoing screening will still have the option to decline a (full-body) screening in favor of physical screening,” said Bruce Anderson, a TSA spokesman. “However, some passengers will be required to undergo (full) body screening if warranted by security considerations in order to safeguard transportation security.”

 “This will occur in a very limited number of circumstances where enhanced screening is required,” Anderson added. “The vast majority of passengers will not be affected.”

 The scanning technology is used merely to detect threat objects carried on persons entering airport sterile areas.

o The scanners can detect non-metallic weapons hidden beneath clothing, such as plastic explosives and liquids secreted on the body, according to the TSA.

o TSA documents state it does not store any personally identifiable information from the body scanner.

 It “does not generate an individual image but rather overlays the location of objects on a generic image.”

 

 “The generated image is accurate, timely, and complete and is directly relevant to the identification of threat objects.”

o The document says, “Because the [Automatic Target Recognition or ATR)] software replaces the individual’s image with that of a generic figure, the monitor will be co-located with the individual being screened. The screening officer will view both the individual and the ATR image. If there is an alarm, the physical screening will target the location indicated by the ATR software. If there are multiple alarms, the individual may receive a full screening.”

 According to CNN: “The change comes at a time of heightened concern about aviation security and terror plots against commercial aviation.”

 The TSA was created after the September 11, 2001 attacks and “is responsible for security in all modes of transportation, and must assess threats to transportation, enforce security-related regulations and requirements, and ensure the adequacy of security measures at airports and other transportation facilities.”

2. We recommend that frequent travelers apply for TSA Precheck status, which enables identified low-risk travelers to enjoy a smart and efficient screening experience.

 We highly recommend that our clients apply for TSA Precheck status – which TSA describes as an “expedited security screening program connecting travelers departing from the United States with smarter security and a better air travel experience.”

o To apply for TSA Precheck, a traveler must bring two forms of identification, such as driver’s license, passport or birth certificate. Then the traveler must provide their name, address, previous address, date of birth, Social Security number and fingerprints for the FBI to check against criminal and terrorist databases.

o TSA Precheck is available for U.S. citizens and lawful permanent residents of the U.S. In addition:

 TSA Precheck is available for passengers traveling domestically within the United States and when departing from a U.S. airport to a location outside the country. Passengers may also be eligible for TSA Precheck when connecting to a domestic flight after arrival in the United States. TSA Precheck is available full-time or during peak times at participating airports.

 Once approved, travelers will receive a “Known Traveler Number” and will have the opportunity to utilize TSA Precheck lanes at select security checkpoints when flying on the 13 carriers that currently participate in TSA Precheck.

 Air Canada, Alaska Airlines, Allegiant, American Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue Airways, OneJet, Southwest Airlines, Sun Country Airlines, United Airlines, Virgin America and WestJet.urity checkpoints when flying on the 13 carriers that currently participate in TSA Precheck.

o The TSA Precheck application cost is currently $85 for five years

 The benefits of using TSA Precheck include:

o Using the expedited security lines

o You can leave on your shoes, belt and light jackets

o You will not have to remove laptops or tablets

o You are 3-1-1 compliant and will not have to remove plastic bags of small liquids

 

o Precheck lines often move faster than standard lines regardless of length

o Even if there are more people in line, Precheck is more convenient overall since you won’t have to unpack your valuables or remove clothing items

o Passengers 12 years old and younger who are accompanied by eligible travelers may also access the TSA Precheck lanes.

 We also encourage our clients who travel internationally to instead consider applying for the Department of Homeland Security’s (DHS) Global Entry program, which enables travelers to pass through U.S. Customs/Immigration much more quickly and also allows them to use TSA’s Precheck airport security lines.

o You apply online for conditional approval and then need to participate in an in-person interview.

o Global entry costs $100 for five years, and includes TSA Precheck.

 On January 13, 2016, TSA announced that the TSA Precheck application program has reached a new milestone with more than two million travelers enrolled. TSA Precheck, which opened its first application center in December 2013, now has more than 350 application centers nationwide, including locations at 38 airports. According to the TSA:

o In 2015, TSA Precheck operations began at 48 new airports. Today, TSA Precheck has more than 450 lanes at 167 U.S. airports.

o TSA Precheck, an expedited screening program that began in October 2011, enables identified low-risk travelers departing the United States to enjoy a smart and efficient air travel screening experience.

 On January 13, 2016, USA Today referred to TSA Precheck as “a contentious airport Precheck program.” It wrote:

o “Among the concerns are whether travelers surrender too much privacy to participate and whether the screening is effective.”

o “Some travelers also find checkpoint lines have grown with more participants.”

o “But the Transportation Security Administration program remains popular despite the drawbacks, doubling its membership in less than a year.”

 “The advantage is that Precheck members leave laptops and small bottles of liquids in carry-on bags, and keep on shoes and light jackets at checkpoints.”

 The TSA, which is part of DHS, requires adult passengers 18 and over to show valid identification at the airport checkpoint in order to travel. (TSA does not require children under 18 to provide identification when traveling with a companion within the United States.) These forms of identification include:

o Driver’s license or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)

o U.S. passport

o U.S. passport card

o DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)

o U.S. military ID (active duty or retired military and their dependents, and DoD civilians)

o Permanent resident card

o Border crossing card

 

o DHS-designated enhanced driver’s license

o Airline or airport-issued ID (if issued under a TSA-approved security plan)

o Federally recognized, tribal-issued photo ID

o HSPD-12 PIV card

o Foreign government-issued passport

o Canadian provincial driver’s license or Indian and Northern Affairs Canada card

o Transportation worker identification credential.

3. We provide the facts so our clients can make an informed decision about their travel plans.

 We believe in providing the facts as we know them to our clients so they may make informed decisions regarding every aspect of their travel plans.

 Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.

 As professional travel agents, we are trained to monitor situations that may impact clients’ travel plans and how they travel. As such, we are also in a position to recommend steps they can take to ease their travels.

 We closely monitor the U.S. Department of State website, as well as other governmental and industry sources, for travel alerts and information that would be of importance to our clients.

 Should we become aware of an issue that may impact our clients’ travel plans, we try to immediately contact the client so they can determine for themselves how they may want to adjust their plans.

 

Talking Points – Indonesia Terror Attacks

Copyright © 2016 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and clients who have

questions about travel to Indonesia. (January 14, 2016)

1. Despite a coordinated terror attack in Indonesia’s capital city of Jakarta, the U.S. State

Department has not issued any Travel Warning or Travel Alert for the nation. However,

the U.S. Embassy in Jakarta has issued two Emergency Messages along with a Security

Message for U.S. citizens traveling there.

2. Safety is our top priority for our clients.

3. We provide the facts so our clients can make an informed decision about their travel

plans.

Below you will find additional information, supporting material and statistics to help further

illustrate each talking point.

1. Despite a coordinated terror attack in Indonesia’s capital city of Jakarta, the U.S. State

Department has not issued any Travel Warning or Travel Alert for the nation. However,

the U.S. Embassy in Jakarta has issued two Emergency Messages along with a Security

Message for U.S. citizens traveling there.

 On January 14, 2016, at least two people were killed and 19 more wounded after “wellarmed

militants detonated explosives and opened fire” in central Jakarta, Indonesia. Five

attackers were also killed in the assaults.

o “It started with an explosion as an attacker blew himself up at a Starbucks. The

assault began late Thursday morning on Thamrin Street, an entertainment and

shopping district with various Western chain restaurants and stores,” CNN

reported.

o “Police spokesman Anton Charliyan said it’s believed the attackers in Jakarta

were targeting foreigners and the police, and are likely affiliated with ISIS. Among

the dead was at least one foreign national, authorities said. Nineteen people,

including another foreigner, were injured,” according to CNN.

 BBC reports that “A Canadian and an Indonesian national also died.”

o “It took security forces about three hours to end the attack near a Starbucks cafe

and Sarinah’s, Jakarta’s oldest department store, after a team of at least seven

militants traded gunfire with police and blew themselves up,” Reuters reports.

o The attacks were “described as an attempt to mimic the deadly Paris attacks,”

BBC reported.

o “Two of the attackers were killed in a suicide bombing, police said, with the other

three killed in gun battles with police,” according to BBC. Reuters reports that two

of the militants were taken alive.

 The U.S. Embassy in Jakarta issued two “Emergency Messages for U.S. Citizens”:

o The first emergency message advises: “This emergency message is being

issued to advise all U.S. citizens to avoid the area around Sari Pan Pacific Hotel

and Sarinah Plaza on Jalan Sudirman Thamrin, in downtown Jakarta. Preliminary

reports indicate an explosion and gunfire has occurred in the general vicinity and

situation continues to unfold.”

o The second emergency message advises: “This emergency message is being

issued to advise all U.S. citizens in Jakarta to shelter in place and monitor local

and international media until the situation becomes clearer. Media report that

there may be explosions in other parts of city and that the original gunmen may

have escaped.”

 Additionally, the U.S. Embassy in Jakarta has issued a Security Message for U.S.

Citizens:

o On the morning of January 14, there were a number of explosions and gunfire at

the intersection near the Sarinah Plaza on Jalan Thamrin, Central Jakarta. A

number of deaths and injuries have been reported, including four suspected

perpetrators of the attack. Indonesian authorities are pursuing the remaining

suspects. Further incidents are possible. As the security situation remains fluid,

U.S. citizens are advised to avoid Sari Pan Pacific Hotel and Sarinah Plaza on

Jalan Thamrin and defer all non-essential travel in the city. Areas to be

particularly avoided are malls, restaurants, cinemas and large gatherings as

these could be potential targets. No U.S. citizens are among the victims. The

Indonesian government has described the incident as a terrorist attack.

o The U.S. Embassy strongly urges U.S. citizens to maintain a high level of

vigilance, be aware of local events, and take the appropriate steps to bolster their

personal security. U.S. citizens are encouraged to monitor local and international

media and factor updated information into personal travel plans and activities.

o As a precaution, the U.S. Embassy will be closed on Friday, January 15, for

regular visa appointments and normal American citizen services. The U.S.

Embassy remains open for emergency services to American citizens.

o Airports remain open; however, travelers may expect delays because of

heightened security measures. We encourage travelers to contact transport

companies for the latest information and to arrive at airports early.

o Public transportation is operational; however, some streets around the affected

area may be closed. Please monitor local media for information on possible road

closures.

o The U.S. Embassy suggests U.S. citizens directly contact concerned family

members in the United States to advise them of your whereabouts and safety.

 The United Kingdom’s Foreign & Commonwealth Office advises:

o “During the morning of 14 January 2016 there were explosions and gunfire

reported in the vicinity of the Sari Pan Pacific Hotel and Sarinah Plaza on Jalan

M.H. Thamrin in central Jakarta. You should avoid the affected area, limit your

movements and follow the advice of local authorities.”

o “There is a high threat from terrorism. Terrorist groups continue to plan attacks

and have the capacity and intent to carry out these attacks at anytime and

anywhere in the country. You should be particularly vigilant during holiday

periods such as Easter, Christmas, New Year, Nyepi (Balinese New Year, 9

March 2016) and Independence Day (17 August).”

o “Around 220,000 British nationals visit Indonesia every year. Most visits are

trouble free.”

 The Government of Canada advises that, “There is no nationwide advisory in effect for

Indonesia. However, you should exercise a high degree of caution due to a continuing

threat of terrorist attacks throughout the country.”

 The January 14 terror attacks are the first major ones in Indonesia since 2009 when

there were simultaneous attacks on the J.W. Marriott and Ritz Carlton Hotels. Seven

people were killed in those attacks.

2. Safety is our top priority for our clients.

 We highly recommend that U.S. citizens follow the advice of the State Department and

register their international travel plans at https://step.state.gov/step. By entering

information into the Smart Traveler Enrollment Program (STEP), the Department of

State can better assist travelers in an emergency.

 While no one can say with certainty that any destination is 100% safe, we strongly

encourage our clients to use care and common sense – no matter where they travel – to

maximize their safety and security. For example:

o Leave your itinerary, and passport data page, with a friend or family member

back home so you can be contacted in case of an emergency.

o Know and respect the laws in the country you are visiting.

o Follow your instincts and avoid any areas or situations that seem as though they

could become dangerous.

o Remain alert to their surroundings at all times.

o Avoid all demonstrations, as even peaceful ones can quickly become unruly and

a foreigner could become a target of harassment. If caught unexpectedly near a

demonstration, obey instructions from police and leave the area as quickly as

possible.

o Ask tour guides and hotel officials about any planned demonstrations in the

locations they plan to visit.

o Do not display expensive looking jewelry, large amounts of money or other

valuable items. Also, do not leave luggage unattended in public areas and do not

accept packages from strangers.

o Check with your cell phone provider prior to departure to see if your phone is

capable of roaming on GSM or 3G/4G international networks.

o Check your medical insurance coverage to make sure it applies overseas. If it

doesn’t, consider buying travel insurance that covers overseas medical attention

and medical evacuation.

 The U.S. State Department also offers a helpful guide called “A Safe Trip Abroad” which

provides additional travel tips.

 Up-to-date information on security can also be obtained by calling 888-407-4747 toll-free

in the United States and Canada or 202-501-4444 from other countries. These numbers

are available from 8:00 a.m. to 8:00 p.m. Monday through Friday, Eastern Time (except

U.S. federal holidays).

3. We provide the facts so our clients can make an informed decision about their travel

plans.

 We closely monitor the U.S. Department of State website for travel alerts as well as the

more severe travel warnings for all destinations, including those that are most popular

with our clients.

 Should we become aware of an issue for a specific destination, we alert clients who may

be planning to travel there so they can determine for themselves if they still wish to

travel.

o The most popular destination within Indonesia is Bali, which is approximately 600

miles/950 kilometers from Jakarta.

 Also, should we become aware of an issue for a specific destination where a client is

currently located; we try to immediately contact the client to check on their well-being

and work to assist them if they require alternate travel arrangements.

 

Talking Points – Melioidosis (Whitmore’s disease)

Copyright © 2016 – Travel Leaders Group LLC. All rights reserved.

The following talking points can be used in conversations with the media and clients when discussing melioidosis (Whitmore’s disease). The bacteria causing melioidosis are found in contaminated water and soil, and is widespread in Southeast Asia and northern Australia. (January 12, 2016)

1. While no travel health advisories have been issued, travelers to parts of Asia, Southeast Asia and northern Australia should be aware of melioidosis (or Whitmore’s disease). The bacteria causing melioidosis are found in contaminated water and soil.

2. The risk to the average traveler is small and precautions can be taken to minimize one’s exposure.

3. We are here to assist our clients; the safety and well-being of our clients is our top priority.

Below you will find additional information, supporting material and statistics to help further illustrate each talking point.

1. While no travel health advisories have been issued, travelers to parts of Asia, Southeast Asia and northern Australia should be aware of melioidosis (or Whitmore’s disease). The bacteria causing melioidosis are found in contaminated water and soil.

 According to the U.S. Centers for Disease Control and Prevention (CDC), “melioidosis, also called Whitmore’s disease, is an infectious disease that can infect humans or animals.”

o It is predominately a disease of tropical climates, especially in Southeast Asia and northern Australia where it is widespread.

o The bacteria causing melioidosis are found in contaminated water and soil. It is spread to humans and animals through direct contact with the contaminated source.

o Humans and animals are believed to acquire the infection by inhalation of contaminated dust or water droplets, ingestion of contaminated water, and contact with contaminated soil, especially through skin abrasions.

 The CDC also reports that melioidosis is “endemic in Southeast Asia, Papua New Guinea, much of the Indian subcontinent, southern China, Hong Kong, and Taiwan and is considered highly endemic in northeast Thailand, Malaysia, Singapore, and northern Australia.”

o “Sporadic cases have been reported among residents of or travelers to Aruba, Colombia, Costa Rica, El Salvador, Guatemala, Guadeloupe, Honduras, Martinique, Mexico, Panama, Venezuela, and many other countries in the Americas, as well as Puerto Rico. In northern Brazil, clusters of melioidosis have been reported and are associated with periods of heavy rainfall.”

 According to Reuters, “Researchers in the journal Nature Microbiology called for a bacterial infection called meliodosis, which is resistant to a wide range of antibiotics, to be given a higher priority by international health organizations and policy makers.

o “Melioidosis is a great mimicker of other diseases and you need a good microbiology laboratory for bacterial culture and identification to make an

 

accurate diagnosis,” said Direk Limmathurotsakul, a microbiologist and assistant professor at Thailand’s Mahidol University, who co-led the study.

o The researchers estimate there are 165,000 melioidosis cases a year in people, of which 89,000 will be fatal. These tolls are similar to those caused by measles – a viral infection that can be prevented with a vaccine – and far greater than dengue fever.

o The study found that the highest melioidosis risk zones are in South Asia, East Asia and the Pacific, including all countries in Southeast Asia and tropical Australia, sub-Saharan Africa and South America. There are also risk zones of varying sizes in Central America, southern Africa and the Middle East.

2. The risk to the average traveler is small and precautions can be taken to minimize one’s exposure.

 According to the CDC, “the risk is highest for adventure travelers, ecotourists, military personnel, construction and resource extraction workers, and other people whose contact with contaminated soil or water may expose them to the bacteria.”

 In the areas where the disease is widespread, people with open skin wounds and should avoid contact with soil and standing water.

 Travelers should use items such as waterproof boots and gloves to protect against contact with contaminated soil and water and thoroughly clean skin lacerations, abrasions, or burns that have been contaminated with soil or surface water.

 When a melioidosis infection is diagnosed, the disease can be treated with the use of appropriate medication:

o Ceftazidime, imipenem, or meropenem is used for initial treatment of 10–14 days, followed by 20–24 weeks of trimethoprim-sulfamethoxazole.

3. As travel agents, our clients can take heart that they booked through us. We are an unbiased advocate and can offer them both assistance and peace-of-mind.

 We would not send our clients to a particular destination if we believe it to be unsafe. Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there and provide detailed information on the situation so they can make informed decisions for themselves if they still wish to travel.

 We strongly encourage all of our clients, whether they are traveling domestically or internationally, to purchase travel insurance, particularly right at the same time as travel has been booked. Travel insurance offers an additional layer of protection for travelers and can potentially help save a traveler hundreds or thousands of dollars if a medical or travel emergency occurs.

 We are advocates for our clients; and they know that by working with a true travel professional, we are there for them before, during, and after their trip should they need us – which gives them peace of mind.

 By working with a trusted travel professional, we can provide providing alternative travel arrangements should the need arise.

 Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.