Talking Points – Winter Travel Delays and Value of a Travel Agent (December 20, 2017)

Talking Points – Winter Travel Delays and Value of an Agent

Copyright © 2017 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and customers when discussing wintry weather that impacts travel.

1. When wintry weather disrupts travel plans, travelers who book through a trained travel agent professional have many advantages over those who “go it alone.”

2. We are here to assist our clients; their safety and well-being is our top priority.

3. We provide the facts so our clients can make informed decisions about their travel plans.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. When wintry weather disrupts travel plans, travelers who book through a trained travel agent professional have many advantages over those who “go it alone.”

Travel agents are trained to monitor situations like winter weather that may impact their clients’ travel plans. As such, they also are in a position to work on alternative travel plans and can likely have those in place the moment the need arises.

If changes in travel plans are necessary due to weather or mechanical issues for example, many times, travel agents are able to rebook clients for no additional charge or are able to obtain travel vouchers and/or refunds that clients may not know are due or available to them.

 We stand ready to assist clients who may encounter major transportation delays or cancelled flights. If necessary:

o We will help our clients secure other flight arrangements.

o We will work to rebook hotel and car rental reservations.

o We will work to find alternative modes of transportation to get our clients to their destination.

 With limited airline seats available, travel agents have the resources needed to quickly rebook clients and reserve the next available seat.

o Travelers who book on their own either have to “roll the dice” by calling an 800-number or standing in a lengthy customer service line to try get rebooked. Using a travel agent can essentially move you to the “front of the line.”

2. We are here to assist our clients; their safety and well-being is our top priority.

Whether traveling domestically or internationally, our number one priority is always our clients’ safety and well-being.

 We are advocates for our clients; and they know that by working with a true travel professional, we are there for them before, during, and after their trip should they need us – which gives them peace of mind.

 As professional travel agents, we are trained to monitor situations, such as winter storms that may impact their clients’ travel plans. As such, we are also in a position to work on alternative travel plans and have those in place the moment the need arises.

 

 We strongly encourage all of our clients, whether they are traveling domestically or internationally, to purchase travel insurance, particularly right at the same time as travel has been booked. Travel insurance offers an additional layer of protection for travelers and can potentially help save a traveler hundreds or thousands of dollars if a medical or travel emergency occurs.

3. We provide the facts so our clients can make informed decisions about their travel plans.

We closely monitor the latest news and weather updates, as well as the U.S. State Department website, for travel alerts and travel warnings for all destinations, including those that are most popular with our clients.

 Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there so they can determine for themselves if they still wish to travel.

 Also, should we become aware of an issue for a specific destination where a client is currently located, we try to immediately contact the client to check on their well-being and work to assist them if they require alternate travel arrangements.

 We believe in providing the facts as we know them to our clients so they may make informed decisions regarding every aspect of their travel plans.

 It’s in situations like these that the traveling public understands how it pays to have someone serving as their advocate.

 Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.

 

Talking Points – Norovirus and Cruising (December 20, 2017)

Talking Points – Norovirus and Cruising

Copyright © 2017 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and customers when talking about norovirus and cruising. (Updated December 20, 2017)

1. You’re much more likely to catch the “stomach flu” during normal daily activity than you are on a cruise ship.

2. Cruising remains an extremely safe and healthy vacation option with the well-being of guests and crew being one of the cruise industry’s highest priorities.

3. Cruise passengers can take simple preventative measures to help decrease the risk of becoming infected with norovirus.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. You’re much more likely to catch the “stomach flu” during normal daily activity than you are on a cruise ship.

Norovirus is a very common illness in the United States and is sometimes also called viral gastroenteritis, stomach flu, and/or food poisoning, but is not related to influenza.

o Symptoms include vomiting, diarrhea, and possible stomach cramping. Those with the virus may also experience a low-grade fever, chills, headache, muscle aches, nausea, and tiredness.

o There is no vaccine to prevent norovirus.

o Most people get better within one to three days.

 The Centers for Disease Control and Prevention (CDC) estimates that 20 million Americans contract norovirus every year during normal activity, and globally there are 685 million cases annually, most in developing countries. Noroviruses can be found in hospitals, day care centers, nursing homes, dormitories and schools, in addition to cruise ships.

o Most outbreaks of norovirus illness happen when infected people spread the virus to others. But, norovirus can also spread by consuming contaminated food or water and touching things that have the virus on them.

o Norovirus is the leading cause of illness and outbreaks from contaminated food in the United States. About 50% of all outbreaks of food-related illness are caused by norovirus. Food can get contaminated with norovirus at any point when it is being grown, shipped, handled, or prepared.

o Over half of all norovirus outbreaks reported in the United States occur in long-term care facilities.

o Infected food workers are frequently the source of these outbreaks, often by touching ready-to-eat foods, such as raw fruits and vegetables, with their bare hands before serving them.

o People joining a cruise ship may bring the virus to other passengers and crew.

 The American Medical Association (AMA) concluded: “Perceptions that cruise ships can be luxury breeding grounds for acute gastroenteritis outbreaks don’t hold water. A recent

 

CDC report showed that from 2008 to 2014, only 0.18% of more than 73 million cruise passengers and 0.15% of some 28 million crew members reported symptoms of the illness.”

o The CDC says that the virus is closely associated with cruise ships only because health official closely track the illness on cruise ships and thus they are reported more quickly than those that occur on land.

o Because cruise ships are closely monitored and regularly inspected for health and sanitation concerns, they are likely fewer occurrences than at land restaurants.

o Fortune magazine, analyzing CDC data, reported that only one out of every 14,000 or so cruise passengers will get sick due to the norovirus during a cruise. It said “a high school basketball player has a far higher chance (0.03%) of eventually being drafted into the NBA.”

 Norovirus outbreaks occur throughout the year. But, according to the CDC, over 80% of the outbreaks occur from November to April. Half of all cases occur from December through February in countries above the equator.

 As of December 20, 2017, the CDC has only confirmed 10 norovirus/gastrointestinal illnesses in 2017, involving nine ships from five cruise lines. Those outbreaks were aboard Royal Caribbean’s Independence of the Seas (December 11-16); Ovation of the Seas (Movember 23 – December 7); Celebrity Cruises’ Celebrity Reflection (November 17-27), Holland America’s Noordam (July 30 – August 6); Nieuw Amsterdam (July 22-29); Noordam (July 23-30); Volendam (July 19-26), Volendam (July 12-19); and Ocean Cruises’ Regatta (March 29 – April 14); Princess Cruises’ Coral Princess (March 8-18).

 In 2016, the CDC confirmed just 11 outbreaks of norovirus aboard cruise ships, down from 12 in 2015.

o The CDC posts cruise ship outbreaks when they meet the following criteria:

Fall within the purview of the Vessel Sanitation Program (VSP);

Are sailing on voyages from 3-21 days;

Are carrying 100 or more passengers; and

Are cruise ships in which 3 percent or more of passengers or crew reported symptoms of diarrheal disease to the ships medical staff during the voyage.

2. Cruising remains an extremely safe and healthy vacation option with the well-being of guests and crew being one of the cruise industry’s highest priorities.

The public hears about norovirus outbreaks on ships not because they happen more frequently, but because unlike other segments of the travel and hospitality industry, cruise ships carrying 13 or more passengers which have a foreign itinerary with U.S. ports are required to participate in the CDC’s Vessel Sanitation Program. Cruise ship medical staff or other designated personnel are required to maintain a log of cases of gastrointestinal illnesses and report those to the CDC.

o Currently, state, local, and territorial health departments are not required to report individual cases of norovirus illness to a national surveillance system.

 According to the Cruise Lines International Association (CLIA) each member cruise line has an outbreak prevention and response plan to address gastrointestinal illnesses which includes: Extensive cleaning and disinfecting of all staterooms and public areas

 

on a daily basis including counters, bathroom surfaces, door handles, railings and grab bars, exercise equipment, video arcade equipment, vanities, TV remote controls and more.

o Extensive onboard communications to encourage passengers to thoroughly wash their hands frequently to help avoid unknowingly spreading the virus.

o The elimination of all self-serve buffets (passengers point to the food they would like and staff will serve them).

o Extra crew may be brought on board to disinfect the ship with the CDC-recommended disinfectants from top to bottom before additional passengers board on turnaround days.

o All crew who have norovirus symptoms may be confined to their quarters or transferred off the ship.

3. Cruise passengers can take simple preventative measures to help decrease the risk of becoming infected with norovirus.

Frequently wash hands with soap and warm water; it’s one of the best preventative measures one can take.

 Take advantage of the hand-sanitizer stations located throughout the ship, particularly those located at the entrances of dining areas.

 Drink lots of water and get plenty of rest. Resting helps rebuild your immune system. Drinking water helps prevents dehydration.

 Be considerate of other people’s health. We urge our clients who may feel ill before their cruise to contact us to learn what their alternative cruising options may be.

Anyone seeking additional information on norovirus and proper hand-washing techniques can visit specific CDC (www.cdc.gov) or CLIA (www.cruising.org) website resources:

o The Vessel Sanitation Program’s website at www.cdc.gov/nceh/vsp

o Updates about the norovirus at www.cdc.gov/norovirus

o Industry facts about health and wellness onboard cruise lines at www.cruising.org/cruise-vacationer/industry-facts/health

o Obtain the truth about norovirus on cruise ships at www.cruising.org/cruise-vacationer/industry-facts/norovirus-on-cruise-ships

ALERT: Australia – Deliberate Car Ramming Injures 19 in Melbourne (December 21, 2017)

Thursday, December 21, 2017

Alert – Australia – Deliberate Car Ramming Injures 19 in Melbourne

A vehicle plowed into more than a dozen terrified pedestrians in Melbourne, Australia on Thursday, in what police called a “deliberate” and “cowardly” act. Security will be stepped up in the area, police said. It currently is not being identified as an act of terrorism.

The ABC News reports:

Two people were arrested at the chaotic scene, which was packed with holiday shoppers in Melbourne’s central business district.

Police said 19 people were injured in the ramming, and four remain in critical condition. The perpetrator and an off-duty police officer, who made the arrest, were included in the injured. 9News in Australia reported a 4-year-old girl was taken to the hospital with a serious head injury.

“This is horrific. It’s evil,” Victoria Premier Daniel Andrews said. “We are not defined by these sorts of incidents.”

The driver of the white Suzuki SUV was arrested on the scene. Victoria Police identified him as a 32-year-old Australian of Afghan descent. Police said the man has a history of drug abuse and mental health issues.

A second person was also arrested after being seen filming the incident, according to Victoria Police. He was found to have three knives in his backpack, but officials do not believe there is a connection between him and the driver.

Authorities said the incident, which occurred just after 4:30 p.m. local time, was a “deliberate act,” but repeatedly said they do not yet know the motivation, including whether it was terror-related.

Paul Calahane, a native of Ireland who said he’d been in Melbourne for seven weeks, was coming home from work when the incident unfolded behind him.

“I heard a bit of a bang behind me, even though I had my headphones in with a bit of audio,” Calahane told ABC News. “I leaned forward, thinking it was a blast, then I saw people running. I saw people just scattered on the road. … There were people running, screaming, thinking it was a bomb.”

Calahane said he then turned to see the white SUV across the street, which had plowed into a light pole. He said a man was pulled out the vehicle and arrested. “Within a minute there was about 40, 50 people on the scene,” he said. “They were really pushing people back from the scene.”

The owner of a bakery across the street, named Jim, told the Australian Broadcasting Corporation he saw many people hit.

“He came to rest just next to the tram stop — maybe the side of the tram stop stopped him — but the only thing that seemed to be slowing him down was the amount of pedestrians he had hit,” the man said.

“All you could hear was just ‘bang bang bang bang bang.'”

Police said at a Thursday evening press conference security would be stepped up in the area, and that the investigation scene would be in place for a considerable amount of time.

Please contact the PR Team if you have any concerns: TravelLeadersGroupPR@TravelLeaders.com.

 

ALERT: Mexico- 12 reported dead as foreign tourist bus crashes in Mexico (December 19, 2017)

Tuesday, December 19, 2017

Alert – Mexico: 12 reported dead as foreign tourist bus crashes in Mexico

At least 12 people are dead and others injured after a tour bus carrying several American tourists flipped over on a highway in Mexico.

According to CBS News:

Passengers from two Miami-based Royal Caribbean cruise ships, the Celebrity Equinox and Serenade of the Seas, were on board the bus when it overturned on a two-lane highway. Seven Americans and two citizens of Sweden are among the injured. The crash occurred as the bus was on its way to the ruins at Chacchoben, about 110 miles south of Tulum.

According to ABC:

Twenty-seven passengers from both cruise ships were on the bus during the crash, Royal Caribbean said in a statement, adding it was working with local authorities to get more information about the accident.

“Our hearts go out to all those involved. We are doing all we can to care for our guests, including assisting with medical care and transportation,” the company said.

The cause of the accident is under investigation.

Please contact the PR Team if you have any concerns: TravelLeadersGroupPR@TravelLeaders.com.

 

ALERT: Royal Caribbean Norovirus Affected 300-Plus Passengers; Some TLG Clients On Board (December 18, 2017)

December 19, 2017

Royal Caribbean had a norovirus outbreak last week aboard the Independence of the Seas cruise out of Florida. Travel Leaders Group has been checking to see if we had any passengers onboard that may have booked through our agents. So far we know of approximately 25 clients that booked with us. We will keep you informed if we discover that the number changes substantially.

The USA Today reports:

More than 300 passengers became ill on a Royal Caribbean cruise out of Florida last week, the second time in less than a month that sickness swept through passengers and crew on one of the cruise line’s ships.

Royal Caribbean said 332 cases of gastrointestinal illness were reported on the Independence of the Seas before it returned Saturday to Port Everglades, Fla., after a five-night cruise.

Victoria Nolan of Genesee, N.Y., told WPLG-TV that she and six of 15 of her relatives on the ship fell ill. She described a horrific scene of people throwing up in elevators while going to the ship’s medical facility. Nolan said she also went, but returned to her room after realizing the wait for medical assistance was more than four hours.

“It’s not their fault that it happened, but the way they handled it after people started getting sick made it 10 times worse,” Nolan said.

Marsha Homuska told the TV station the crew worked hard to keep the ship clean during the outbreak, but the situation was overwhelming.

The Miami Herald reports:

A Royal Caribbean ship that returned to Port Everglades Saturday morning had many passengers relieved they were on dry land after a five-night cruise to the Caribbean.

Cruise line officials reported that there were 220 cases of a stomach virus on board the Independence of the Seas after it departed from Port Everglades on Monday. 

A passenger on board the ship told WSVN 7News that people began to show symptoms of the gastrointestinal illness on Wednesday.

As passengers disembarked from the ship Saturday, cruise line employees were seen wearing gloves as they handled passengers’ routine needs on dock, WPLG’s Erika Rakow posted on Twitter.

On Thursday, Royal Caribbean distributed a letter to passengers alerting them to a possible norovirus outbreak on board as more than 200 sought attention, overwhelming the ship’s three nurses, WPLG reported.

The letter read, in part, “In an abundance of caution, we have implemented enhanced sanitizing procedures onboard, as recommended by Centers for Disease Control and Prevention and Public Health Agencies worldwide.”

According to the CDC, norovirus or acute gastroenteritis, causes inflammation of the stomach or intestines or both. The most common symptoms are diarrhea, vomiting, nausea and stomach pain. One can also have fever, headache and body aches. Dehydration is the greater concern, especially among young children, the elderly or those with other illnesses.

Please contact the PR Team if you have any questions or concerns: TravelLeadersGroupPR@TravelLeaders.com.

 

ALERT: Seattle-Tacoma: Amtrak Train Derailment Causes “Mass Casualty” (December 18, 2017)

December 18, 2017

There are multiple fatalities after a high-speed Amtrak train derailed and dangled from an overpass onto Interstate 5 in Dupont, Washington outside of Tacoma. A section of the highway has been closed down. Amtrak service south of Seattle is temporarily suspended.

NBC News reports:

Several people were killed Monday after an Amtrak train derailed while traveling on the first day of a new route outside Tacoma, Washington.

“There have been multiple casualties as a result of the Amtrak derailment near Tacoma, Washington,” Pierce County spokesman Ed Troyer said of the 7:40 a.m. incident. “The casualties include multiple injuries and fatalities.”

The cause is under investigation, Troyer said.

Washington State Department of Transportation tweeted a picture of the derailment at 7:45 a.m. PST, showing what appeared to be a car on its side over a highway lane.

“All SB lanes of I-5 blocked near Mounts Road in Pierce County due to derailed train car. Avoid area!” the tweet said.

Following the incident, Amtrak tweeted that it had been made aware of the incident.

“Amtrak is aware of an incident with Train 501, Cascades service from Seattle to Portland. Emergency services are on the scene and Amtrak management is responding,” the company said in a statement.

“Amtrak service south of Seattle is temporarily suspended. Service from Seattle to points north and east is continuing to operate.”

The derailment happened between Olympia and Tacoma on a newly established Amtrak route aimed at adding more frequent and faster service Seattle and Portland, part of an $800 million project called the Cascades High-Speed Rail Capital Program.

Reuters reports:

An Amtrak passenger train derailed on a bridge over a major highway in DuPont, Washington, on Monday morning, blocking all southbound lanes on Interstate 5 and prompting a massive emergency response, according to local authorities and news media reports.

Amtrak confirmed its train was involved but did not provide further information.

“We are aware of an incident involving Amtrak train 501,” the rail operator said on Twitter. “We will update with additional details as they become available.”

Part of the train fell onto the interstate around 7:30 a.m. (1530 GMT), causing several injuries, The News Tribune reported. The local newspaper did not have further details on the nature or extent of the injuries. No deaths were immediately reported.

A photograph posted on Twitter by the Washington State Department of Transportation showed a train car that had apparently veered off a bridge onto the highway below. The agency said southbound lanes were closed, and warned drivers to avoid the area.

The National Transportation Safety Board said on Twitter that it was gathering information about the incident.

Please contact the PR Team if you have any questions or concerns: TravelLeadersGroupPR@TravelLeaders.com.

 

ALERT: Atlanta Airport – Power Restored (December 18, 2017)

December 18, 2017

Power has been restored at Hartsfield-Jackson Airport in Atlanta as of 11:55 p.m. last night.

According to CNBC:

Airlines had canceled 1,173 flights to or from the Atlanta airport as of 10:55 p.m., according to flight-tracking site FlightAware.

Atlanta-based Delta Air Lines said it canceled more than 900 mainline and regional flights due to the outage and diverted 48 flights to other airports. It also canceled 300 flights scheduled for Monday.

Southwest Airlines canceled the remainder of its flights to and from the Atlanta airport on Sunday.

U.S. Customs and Border Protection said some international flights were sent to other airports.

Power was restored to terminals and for “all essential” airport activities shortly before midnight said Georgia Power, the airport’s electricity provider. The company had said it “believed” the outage was caused by a fire that damaged an underground facility and affected substations serving the airport.

The Chicago Sun Times writes:

Robert Mann, an aviation consultant and former American Airlines executive, said it likely will be Tuesday before Delta’s operations in Atlanta return to normal, and for passengers “it could be most of the week” because there aren’t many open seats on other flights in the last week before Christmas.

One bit of good news, according to Mann: Delta has more spare planes and available crews in Atlanta than anywhere else, which should help it to recover.

Delta customers flying to or from Atlanta can make a one-time change to travel plans without incurring a $200 change fee. The airline also encouraged travelers not to pick up their bags Monday because of anticipated congestion at the airport.

Still, when flights at Atlanta were grounded for most of one day last spring, it took Delta five days and about 4,000 canceled flights before it fully recovered.

Like Sunday’s outage, that April storm hit Delta’s largest hub at a busy travel time when there weren’t many empty seats to accommodate customers from cancelled flights.

Please contact the PR Team if you have any questions or concerns: TravelLeadersGroupPR@TravelLeaders.com.

 

ALERT: New York- Explosion at Port Authority Injures Several (December 11, 2017)

December 11, 2017

Breaking News: New York police are responding to reports of an explosion at the Port Authority at 42nd Street and Eighth Avenue. The trains on the A, C and E subway lines near are being evacuated.

The NY Post reports:

Several people were injured Monday morning when a device exploded at the Port Authority bus terminal on 42nd Street, according to law enforcement sources.

One person is in custody after his device partially detonated inside a tunnel, sources told The Post.

Police and firefighters have responded to the scene, where the bomb squad also has been deployed.

The NYC Office of Emergency Management said commuters should expect delays.

There was no immediate word on what prompted the response between Eighth and Ninth avenues.

WABC News (NY) in LA reports:

What police sources describe as a possible pipe bomb detonated in a passageway below ground at the Port Authority. One person is in custody. Only a few injuries have been reported.

It happened in an MTA passageway at the terminal at 42nd Street and 8th Avenue. Streets are being closed in the vicinity of the terminal. There are also the following subway disruptions: 1, 2, 3, N, Q, R, W and 7 trains are bypassing Times Sq-42 St in both directions.

A, C and E trains are bypassing 42 St/Port Authority-Bus Terminal in both directions.

Please contact the PR Team if you have any questions or concerns: TravelLeadersGroupPR@TravelLeaders.com.

 

ALERT: Bali- Airport Reopens (November 29, 2017)

November 29, 2017

Bali’s international airport, Ngurah Rai (Denpasar), reopened today after closing Monday because of the eruption of Mount Agung volcano. The volcano is still erupting, but ash, reaching 25,000 feet, has not been detected at the airport yet.

Reuters reports:

The airport on the Indonesian holiday island of Bali reopened on Wednesday as wind blew away ash spewed out by a volcano, giving airlines a window to get tourists out while authorities stepped up efforts to get thousands of villagers to move to safety.

Operations at the airport – the second-busiest in Indonesia – have been disrupted since the weekend when Mount Agung, in east Bali, began belching out huge clouds of smoke and ash, and authorities warned of an “imminent threat” of a major eruption.

“Bali’s international airport started operating normally,” air traffic control provider AirNav said in a statement, adding that operations resumed at 2:28 p.m. (0628 GMT).

The reopening of the airport, which is about 60 km (37 miles) away from Mount Agung, followed a downgrade in an aviation warning to one level below the most serious, with the arrival of more favorable winds

CBS News reports:

Bali’s international airport was reopened on Wednesday, although a volcano on the island is still erupting. Indonesia’s president has urged anyone still within the exclusion zone to get out “for the sake of their safety.”

Airport spokesman Arie Ahsannurohim said ash from the Mount Agung volcano had drifted south and southeast, leaving clean space above the airport for planes to land and take off. The reopening came Wednesday afternoon in Indonesia.

The airport had been closed since Monday morning, disrupting travel for tens of thousands of people.

President Joko “Jokowi” Widodo ordered all concerned ministries and agencies, as well as the military and police, to help the Bali government cope.

Authorities on Monday told 100,000 people to leave an area extending up to six miles from the volcano. Some though have stayed.

Airport spokesman Ari Ahsanurrohim said more than 440 flights were canceled Tuesday, affecting nearly 60,000 passengers, about the same as Monday. Without aircraft, getting in or out of Bali requires traveling hours by land and taking a boat to another island, enduring choppy seas in Bali’s rainy season.

Ahsanurrohim said Wednesday morning that volcanic ash had not been detected at the airport yet, but observations from the Darwin Volcanic Ash Advisory Center showed the ash had reached an altitude of 25,000 feet.

Please contact the PR Team if you have any questions or concerns: TravelLeadersGroupPR@TravelLeaders.com.

 

ALERT: Bali- Airport Closure as Volcano Erupts (November 27, 2017)

November 27, 2017

A volcano in Bali has erupted, leading to a closure of Bali’s main airport and the stranding of nearly 60,000 travelers.

Business Insider writes:

An ash cloud forced the main airport on the Indonesian island of Bali to close on Monday. International flights at Denpasar Airport were canceled following a volcanic eruption by Mount Agung on Saturday evening and a further three eruptions on Sunday.

Fifty-nine thousand passengers on 445 canceled flights including 196 international flights have been affected, the airport said in a statement.

Indonesia’s National Disaster Mitigation Agency said that Denpasar Airport was closed for 24 hours and that authorities would consider reopening it Tuesday morning after evaluating the situation.

The BBC reported that there is concern this could affect tourism in the country:

Tourism numbers have been down since the volcano began rumbling in September.

“We are very well prepared but we do need to worry about the long-term impact on the lives of the evacuees and the impact on tourism to Bali. That’s the more serious issue,” said Bali’s Governor, Made Pastika.

The Bali Tourism Board has set up a crisis centre to respond to the eruption. It is co-ordinating free accommodation for 2,315 stranded travellers, and it has set up consular and immigration desks at the airport to help tourists to make arrangements to stay longer.

Please contact the PR Team if you have any questions or concerns: TravelLeadersGroupPR@TravelLeaders.com. Travel Leaders • 3033 Campus Drive Ste W320 • Plymouth, MN 55441

 

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