Talking Points – Influenza

Copyright © 2018 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and clients when

discussing travel during the influenza season. (February 15, 2018)

1. The 2017-2018 influenza season has been unusually severe. No restrictions are placed

upon travelers, however travel may contribute towards the spread of influenza.

2. There are basic precautions travelers can follow to limit their possible exposure to

influenza while traveling.

3. We are here to assist our clients; the safety and well-being of our clients is our top

priority.

Below you will find additional information, supporting material, and statistics supporting each

talking point.

1. The 2017-2018 influenza season has been unusually severe. No restrictions are placed

upon travelers, however travel may contribute towards the spread of influenza.

 The Centers for Disease Control and Prevention (CDC) defines influenza as “contagious

respiratory illness caused by influenza viruses. It can cause mild to severe illness.

Serious outcomes of flu infection can result in hospitalization or death.”

o Influenza is often referred to as “the flu”. It should be noted that influenza is a

separate illness from “stomach flu” or Norovirus. These quickly-spreading

illnesses cause gastrointestinal distress and violent illness for a short time,

however, they are not influenza.

 Influenza spreads through a variety of ways. Travel is not necessarily more dangerous

than any other activity, but may contribute to the spread due to close quarters and large

crowds.

 The CDC notes that that influenza affects individuals in various ways:

o “Influenza viruses usually infect the respiratory tract (i.e., the airways of the nose,

throat and lungs).”

o “As the infection increases, the body’s immune system responds to fight the virus

infection. This results in inflammation that can trigger respiratory symptoms such

as cough and sore throat.”

o “The immune system response can also trigger fever and cause muscle or body

aches.”

o “When infected persons cough, they can spread influenza viruses in respiratory

droplets to someone next to them; persons can also become infected through

contact with infectious secretions or contaminated surfaces.”

2. There are basic precautions travelers can follow to limit their possible exposure to

influenza.

 The CDC recommends a yearly influenza vaccine for anyone over 6 months of age

who has no contraindications.

 The World Health Organization (WHO) says that “Precautionary measures should be

taken to limit transmission. People should cover their mouth and nose with a tissue

when coughing, then throw it out and wash their hands thoroughly and regularly.”

 For those flying, Travel and Leisure gives the following tips:

o “Choose a window seat over an aisle seat. Fewer people passing by means

fewer opportunities to catch germs.”

o “Pack a small bottle of nasal spray (often available at airport convenience

stores, if you forget) to stay well-lubricated.”

o “The tray table is one of the dirtiest places on the plane. Whereas the

bathroom is subject to mandatory cleanings, no one is guaranteed to be

wiping down the tray tables between services. Having a small vial of

antibacterial gel or wipes will help you kill any germs in your area before you

even come in contact.”

o “Contrary to popular belief, you should actually turn on your overhead vent.

When someone sneezes, those germs can quickly spread to those in their

immediate area. Turning on an air vent increases air circulation and can

move germs away if you’re sitting next to someone who might be sick.”

3. We are here to assist our clients; the safety and well-being of our clients is our top

priority.

 We would not send our clients to a particular destination if we believe it to be unsafe.

Should we become aware of an issue for a specific destination, we alert clients who may

be planning to travel there and provide detailed information on the situation so they can

make informed decisions for themselves if they still wish to travel.

 We strongly encourage all of our clients, whether they are traveling domestically or

internationally, to purchase travel insurance, particularly right at the same time as travel

has been booked. Travel insurance offers an additional layer of protection for travelers

and can potentially help save a traveler hundreds or thousands of dollars if a medical or

travel emergency occurs.

 We are advocates for our clients; and they know that by working with a true travel

professional, we are there for them before, during, and after their trip should they need

us – which gives them peace of mind.

 By working with a trusted travel professional, we can provide providing alternative travel

arrangements should the need arise.

 Our business is founded on repeat customers. Therefore, we want to be sure everything

goes off without a hitch.

 

Talking Points – Travel to Cape Town, South Africa

Copyright © 2018 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and clients when

discussing travel to Cape Town. (Updated January 24, 2018)

1. Cape Town, South Africa is facing an unprecedented water crisis. Strict conservation

measures are in place to delay “Day Zero”—the day the city will officially run out of

water.

2. All travelers to Cape Town should be prepared to take part in water rationing, and

should consider how this will affect their travel plans.

3. We are here to assist our clients; the safety and well-being of our clients is our top

priority.

Below you will find additional information, supporting material and statistics to help further

illustrate each talking point.

1. Cape Town, South Africa is facing an unprecedented water crisis. Strict conservation

measures are in place to delay “Day Zero”—the day the city will officially run out of

water.

 Unusually dry weather over the years has depleted Cape Town’s supply of drinkable

water.

 The crisis has deepened in recent weeks, and local officials have named “Day Zero” as

April 12.

o However, Business Day notes that Day Zero might come sooner: “If the

approach of Cape Town’s Day Zero continues on the trajectory it has maintained

for the past two months‚ it will arrive around March 3. That’s six weeks away‚ and

about six weeks earlier than the City of Cape Town’s latest projection of April 12.

Why the discrepancy? Because the city council keeps doing the same sum and

expecting a different result. Simply put‚ it divides the amount of water left in our

dams by the amount Cape Town is supposed to be using each day and uses the

result to count forward.

But since mayor Patricia de Lille started uttering those now well-worn phrases —

“new normal”‚ “a well-run city does not run out of water” and the rest — Cape

Town has used far more water than it is “supposed” to have. And now that the

hottest time of year has arrived‚ evaporation from dams is accelerating the

approach of taps’ death rattle.”

 Residents are required to follow rules to preserve what water there is. The New York

Times notes: “As the city races to implement alternatives through recycling, boreholes

and desalination by February, residents are restricted to 87 liters (23 gallons) of water

per person per day. “We are all in this together and we can only save water while there

is still water to be saved,” Zara Nicholson, the spokeswoman for Executive Mayor

Patricia de Lille, said in an email. Residents are asked to meet that number by limiting

showers to two minutes, turning off taps while brushing teeth, avoiding flushing toilets

regularly (“If it’s yellow, let it mellow,” as one sign puts it) and using recycled water when

they do, not watering gardens or topping off swimming pools, and using hand sanitizer

instead of soap and water. But as the city struggles to hit a household consumption

target of less than 500 million liters per day, anxiety continues to build.”

 The government of Cape Town has noted on their official website what will occur when

Day Zero arrives:

o “To keep essential services and vital industry running, we have calculated that at

13,5% dam storage the City will turn off almost all taps. This is Day Zero.”

o “Some key areas will be prioritised to stay connected, but these areas will be

extremely limited. The areas which will stay connected will be the majority of

densely populated informal settlements. Decisions about which areas remain

connected will be based on factors such as critical infrastructure, population

density, and risk profile for disease outbreak and fires.”

o “On Day Zero:

 Residents will have to collect a predefined quantity of drinking water per

person per day from approximately 200 collection sites across the city.

The quantity will be based on the minimum requirements for people to

maintain health and hygiene. At the moment, the plan is that we will

distribute 25 litres per person per day which is in line with the World

Health Organisation recommendation

 We are working on an estimation of up to 20 000 people per site per day

 Based on demand, we are considering extended or 24-hour operations at

these sites

 The City’s Water and Sanitation Department especially will be considering

the impact on sanitation services. An extensive public health

communication campaign will be mounted in advance to ensure that all

sanitation systems continue to function and limit the risk of disease

 The City’s Water and Sanitation Department, City law enforcement

teams, and the Disaster Risk Management Section are conducting

preparedness exercises to be ready should Day Zero come

 The City is consulting with the South African Police Service and the

National Defence Force to ensure the safety of residents at these sites

and maintain general law and order. Today teams are testing how a real

water collection point will work. This is one of many preparedness

exercises that the City is undertaking.”

2. All travelers to Cape Town should be prepared to take part in water rationing, and

should consider how this will affect their travel plans.

 Cape Town is welcoming visitors, however, they are subject to water rationing.

 In December 2017, the New York Times reported that many travelers to Cape Town

were unaware of the water crisis.

o “Despite the gravity of the situation, officials say that visitors are welcome. ‘The

City of Cape Town certainly welcomes and encourages all tourists to Cape Town

to visit our beautiful iconic city,’ Ms. Nicholson wrote. ‘Tourism is a major job

creator and one our most important sectors.’

o “About 150,000 people, or 10 percent of the city’s 1.5 million annual foreign

visitors, visit Cape Town in December, but many tourists are unaware of the

severity of the situation until they hear pilots making announcements just before

landing at Cape Town International Airport. Experts say there’s no reason for

travelers to stay away, but raising awareness and water consciousness is

essential.”

o “‘Tourists traveling to a destination, in terms of being a responsible traveler,

should always be aware of context of a destination to which they’re traveling,

whether it’s cultural sensitivity or religious sensitivity,’ said Lisa Scriven, the

director of Levelle Perspectives, which works to implement sustainable tourism

practices. ‘This is water sensitivity.’”

 Cape Town Tourism has laid out what travelers can expect on their trip, in regards to

water:

o “Choose to stay in accommodation that has water-saving measures in place. Ask

about this when you book.”

o “Re–use your towels instead of asking for a new one daily.”

o “Try to flush the toilet as little as possible. Each flush uses between 6 and 14

litres, depending on the kind of toilet.”

o “Use a cup to rinse your mouth when you brush your teeth rather than letting the

taps run.”

o “Limit your showers to 2 minutes, and avoid bathing. Download these 2 Minute

Shower Songs by local bands to make keeping track of shower time fun!”

o “Report leaking taps and toilets as soon as you notice them.”

o “Avoid washing clothes until you have a full load’s worth of laundry.”

o “Take a dip in the ocean instead of swimming pools, and maybe even spare

yourself a shower.”

o “If possible, use a dishwasher to clean dishes. Just make sure you only run it

when it is full.”

o “Use this nifty calculator to make sure you’re helping to save water.”

 Travelers uncomfortable with the prospect of water rationing in Cape Town may want to

consider visiting one of South Africa’s other destinations.

3. We are here to assist our clients; the safety and well-being of our clients is our top

priority.

 The safety and well-being of our clients is our top priority, and we would not send our

clients to a particular destination if we believed it to be unsafe.

 We provide the facts so our clients can make informed decisions about their travel plans.

 We closely monitor the U.S. Department of State website for travel alerts for all

destinations, including those that are most popular with our clients.

 Should we become aware of an issue for a specific destination, we alert clients who may

be planning to travel there and provide detailed information on the situation so they can

make informed decisions for themselves if they still wish to travel.

 Our business is founded on repeat customers. Therefore, we want to be sure everything

goes off without a hitch.

 By working with a true travel professional, we assist our clients by consulting on the ideal

vacation experience they are looking for and providing alternative destinations should

the need arise.

 

Talking Points – Safe Travel to Mexico

The following Talking Points can be used in conversations with the media and clients when

discussing travel to Mexico. (Updated January 16, 2018)

1. The U.S. State Department has updated its Mexico country information to clarify which

areas of the country should be avoided. Mexico resort areas are classified as safe for

travelers with no travel restrictions. Travelers are advised to exercise safety precautions.

2. All travelers, no matter what country they visit, can take precautions to help ensure

their safety.

3. We are here to assist our clients; the safety and well-being of our clients is our top

priority.

Below you will find additional information, supporting material and statistics to help further

illustrate each talking point.

1. Mexico resort areas are listed as safe for travelers. The U.S. State Department has

updated its Mexico country information to clarify which areas of the country should be

avoided.

 Millions of U.S. citizens safely visit Mexico each year for study, tourism, and business,

including more than 150,000 who cross the border every day. The Mexican government

dedicates substantial resources to protect visitors to major tourist destinations, and there

is no evidence that organized criminal groups have targeted U.S. visitors and residents

based on their nationality.

 Major resort areas where Americans like to go, such as Cancun, Cozumel, the Riviera

Maya and Cabo San Lucas have no travel restrictions.

o The State Department lists most states in Mexico as “Level 2: Exercise Increased

Precaution”. Only a few Mexican states are listed as “Level 4: Do Not Travel”.

These states are:

 Colima

 Guerrero

 Michoacán

 Sinoloa

 Tamaulipas

 The State Department notes that criminal activity is the reason for

the Level 4 rating.

o The states of Quintana Roo (containing Cancun, Cozumel, Playa del Carmen,

Tulum, and the Riviera Maya), Yucatan (containing Chichen Itza), and Baja

California Sur (containing Cabo San Lucas) are all listed as Level 2.

 Level 2 indicates that travelers should remain alert and take sensible

safety precautions, however, they should feel confident in traveling to

those destinations.

2. All travelers, no matter what country they visit, can take precautions to help ensure

their safety.

 It is highly recommended that all travelers purchase travel insurance to protect

themselves if they become ill or injured, particularly in a foreign country, and require

medical treatment and/or evacuation.

 If our clients are going to pack one thing, we’d strongly recommend it be common sense.

No matter what our clients’ age or destination, they should always use good common

sense when it comes to their personal safety, just as they would at home.

 To maximize one’s personal safety and security while traveling in Mexico or any other

international destination:

o Follow your instincts and avoid any areas or situations that seem as though they

could become dangerous.

o Stay in the well-known tourist areas of the cities.

o Know and respect the laws in the country you are visiting.

o Visit only legitimate businesses and tourist areas, and avoid areas where

prostitution and drug dealing might occur.

o Leave your itinerary with a friend or family member back home.

o Check with your cell phone provider prior to departure to see if your phone is

capable of roaming on GSM or 3G/4G international networks.

o Do not display expensive looking jewelry, large amounts of money or other

valuable items.

o Make every attempt to travel during daylight hours, and stick to main roads.

 Additional precautions travelers can take, just as they would at home, include:

o Have someone you trust with you.

o If something seems suspicious, remove yourself from that situation.

o Be a good citizen. If you see a fellow traveler needing assistance don’t be afraid

to help.

o If traveling with children, be sure to keep an eye on them at all times, especially

near water as the resorts do not offer lifeguards.

 The U.S. State Department also advises the following specifically for travel to Mexico:

“U.S. citizens are encouraged to lower their personal profiles and to avoid displaying

indicators of wealth such as expensive or expensive-looking jewelry, watches, or

cameras. U.S. citizens are encouraged to maintain awareness of their surroundings and

avoid situations in which they may be isolated or stand out as potential victims.”

 We recommend that U.S. citizens follow the advice of the State Department and register

their travel plans at https://step.state.gov. This will help the State Department contact

travelers if there is a family emergency in the U.S., or in the event an emergency

transpires in the place where the individual is traveling.

3. We are here to assist our clients; the safety and well-being of our clients is our top

priority.

 The safety and well-being of our clients is our top priority, and we would not send our

clients to a particular destination if we believed it to be unsafe.

 We provide the facts so our clients can make informed decisions about their travel plans.

 We closely monitor the U.S. Department of State website for travel alerts for all

destinations, including those that are most popular with our clients.

 Should we become aware of an issue for a specific destination, we alert clients who may

be planning to travel there and provide detailed information on the situation so they can

make informed decisions for themselves if they still wish to travel.

 Our business is founded on repeat customers. Therefore, we want to be sure everything

goes off without a hitch.

 By working with a true travel professional, we assist our clients by consulting on the ideal

vacation experience they are looking for and providing alternative destinations should

the need arise.

 

Talking Points – Winter Travel Delays and Value of an Agent

Copyright © 2018 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and customers when discussing wintry weather that impacts travel.

1. When wintry weather disrupts travel plans, travelers who book through a trained travel agent professional have many advantages over those who “go it alone.”

2. We are here to assist our clients; their safety and well-being is our top priority.

3. We provide the facts so our clients can make informed decisions about their travel plans.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. When wintry weather disrupts travel plans, travelers who book through a trained travel agent professional have many advantages over those who “go it alone.”

 Travel agents are trained to monitor situations like winter weather that may impact their clients’ travel plans. As such, they also are in a position to work on alternative travel plans and can likely have those in place the moment the need arises.

 If changes in travel plans are necessary due to weather or mechanical issues for example, many times, travel agents are able to rebook clients for no additional charge or are able to obtain travel vouchers and/or refunds that clients may not know are due or available to them.

 We stand ready to assist clients who may encounter major transportation delays or cancelled flights. If necessary:

o We will help our clients secure other flight arrangements.

o We will work to rebook hotel and car rental reservations.

o We will work to find alternative modes of transportation to get our clients to their destination.

 With limited airline seats available, travel agents have the resources needed to quickly rebook clients and reserve the next available seat.

o Travelers who book on their own either have to “roll the dice” by calling an 800-number or standing in a lengthy customer service line to try get rebooked. Using a travel agent can essentially move you to the “front of the line.”

2. We are here to assist our clients; their safety and well-being is our top priority.

 Whether traveling domestically or internationally, our number one priority is always our clients’ safety and well-being.

 We are advocates for our clients; and they know that by working with a true travel professional, we are there for them before, during, and after their trip should they need us – which gives them peace of mind.

 As professional travel agents, we are trained to monitor situations, such as winter storms that may impact their clients’ travel plans. As such, we are also in a position to work on alternative travel plans and have those in place the moment the need arises.

 

 We strongly encourage all of our clients, whether they are traveling domestically or internationally, to purchase travel insurance, particularly right at the same time as travel has been booked. Travel insurance offers an additional layer of protection for travelers and can potentially help save a traveler hundreds or thousands of dollars if a medical or travel emergency occurs.

3. We provide the facts so our clients can make informed decisions about their travel plans.

 We closely monitor the latest news and weather updates, as well as the U.S. State Department website, for travel alerts and travel warnings for all destinations, including those that are most popular with our clients.

 Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there so they can determine for themselves if they still wish to travel.

 Also, should we become aware of an issue for a specific destination where a client is currently located, we try to immediately contact the client to check on their well-being and work to assist them if they require alternate travel arrangements.

 We believe in providing the facts as we know them to our clients so they may make informed decisions regarding every aspect of their travel plans.

 It’s in situations like these that the traveling public understands how it pays to have someone serving as their advocate.

 Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.

 

Talking Points – REAL ID Act & Acceptable Identification

Copyright © 2017 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and customers when discussing the REAL ID Act, its future implementation and its impact on travel. (Updated December 22, 2017)

1. The U.S. Department of Homeland Security’s “REAL ID Act” will ultimately require all state-issued drivers’ licenses to include “machine-readable technology” or chips to mitigate the number of air and cruise passengers using counterfeit forms of identification to pass through security.
2. The final phase of the REAL ID Act will be implemented beginning January 22, 2018. More than 20 states have been granted a grace period until then, while their compliancy is under review.
3. We provide the facts so our clients can make informed decisions about their travel plans.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. The U.S. Department of Homeland Security’s “REAL ID Act” will ultimately require all state-issued drivers’ licenses to include “machine-readable technology” or chips to mitigate the number of air and cruise passengers using counterfeit forms of identification to pass through security.

 According to the Department of Homeland Security (DHS), “REAL ID is a coordinated effort by the states and the Federal Government to improve the reliability and accuracy of state-issued identification documents, which should inhibit terrorists’ ability to evade detection by using fraudulent identification. REAL ID implements a 9/11 Commission recommendation urging the federal government to “set standards for the issuance of sources of identification, such as driver’s licenses.”

 The REAL ID Act:

o “Establishes minimum standards for the production and issuance of state-issued driver’s licenses and identification cards and authorizes grants to assist states in implementing the requirements.”

o “Prohibits Federal agencies from accepting for official uses driver’s licenses and identity cards from states unless the Department of Homeland Security determines that the state meets the standards. Official uses are defined as accessing Federal facilities, entering nuclear power plants, and boarding federally-regulated commercial aircraft.”

 “REAL ID is not a national identification card. States and territories will continue to issue driver’s licenses and identification cards, and there is no Federal database of driver information. Each jurisdiction will issue its own unique license and maintain its own records.”

 The Transportation Security Administration (TSA), which is part of DHS, requires adult passengers 18 and over to show valid identification at the airport checkpoint in order to

 

travel. (TSA does not require children under 18 to provide identification when traveling with a companion within the United States.) These forms of identification include:

o Driver’s license or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)

o U.S. passport

o U.S. passport card

o DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)

o U.S. military ID (active duty or retired military and their dependents, and DoD civilians)

o Permanent resident card

o Border crossing card

o DHS-designated enhanced driver’s license

o Airline or airport-issued ID (if issued under a TSA-approved security plan)

o Federally recognized, tribal-issued photo ID

o HSPD-12 PIV card

o Foreign government-issued passport

o Canadian provincial driver’s license or Indian and Northern Affairs Canada card

o Transportation worker identification credential

 REAL ID-compliant driver’s license or state ID differ from a standard driver’s license or state ID.

o A REAL ID-compliant driver’s license or ID card will have a star in a gold circle printed on it – or the American flag in the case of an enhanced license or ID card. Standard licenses and state IDs (which do not meet the federal REAL ID requirements) will have “Not for Federal Identification” printed on them.

o Travelers should check with their state’s Secretary of State about the status of that state’s compliancy.

2. The final phase of the REAL ID Act will be implemented beginning January 22, 2018, More than 20 states have been granted a grace period until then, while their compliancy is under review.

 On January 8, 2016, the DHS announced the final phase of implementation of the REAL ID Act will take place on January 22, 2018. Full enforcement will begin on October 1, 2020.

o More than 20 states were granted extensions until October 10, 2017. By time the extensions expired on October 10, 2017, most states that were still not compliant were granted an additional extension until October 10, 2018. These extensions also applied to non-compliant to territories such as Puerto Rico, Guam, and the U.S. Virgin Islands. For a list of states who have received extensions, are compliant or are under review, see the Department of Homeland Security Real ID site: https://www.dhs.gov/real-id.

 “Extensions are renewable at the discretion of the Secretary [of Homeland Security] provided there is adequate justification for continued noncompliance. Renewal is not automatic and the state should provide DHS with information about their progress in implementing any outstanding standards.”

 In determining whether to grant extensions, DHS will consider among other things:

 

 Progress made by jurisdiction in implementing the minimum standards of the Act;

 Justification for noncompliance and plans for implementing any unmet requirements; and

 Existence of external factors (e.g., resources, contract cycles, operations issues) that would delay full implementation.

 The states that were fully compliant, as of October 10, 2017:

Alabama Arizona Arkansas Colorado Connecticut Delaware District of Columbia Florida Georgia

Hawaii Indiana Iowa Kansas Maryland Mississippi Nebraska Nevada New Mexico North Carolina

Ohio South Dakota Tennessee Texas Utah Vermont West Virginia Wisconsin Wyoming

Talking Points – Winter Travel Delays and Value of an Agent

Copyright © 2017 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and customers when discussing wintry weather that impacts travel.

1. When wintry weather disrupts travel plans, travelers who book through a trained travel agent professional have many advantages over those who “go it alone.”

2. We are here to assist our clients; their safety and well-being is our top priority.

3. We provide the facts so our clients can make informed decisions about their travel plans.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. When wintry weather disrupts travel plans, travelers who book through a trained travel agent professional have many advantages over those who “go it alone.”

 Travel agents are trained to monitor situations like winter weather that may impact their clients’ travel plans. As such, they also are in a position to work on alternative travel plans and can likely have those in place the moment the need arises.

 If changes in travel plans are necessary due to weather or mechanical issues for example, many times, travel agents are able to rebook clients for no additional charge or are able to obtain travel vouchers and/or refunds that clients may not know are due or available to them.

 We stand ready to assist clients who may encounter major transportation delays or cancelled flights. If necessary:

o We will help our clients secure other flight arrangements.

o We will work to rebook hotel and car rental reservations.

o We will work to find alternative modes of transportation to get our clients to their destination.

 With limited airline seats available, travel agents have the resources needed to quickly rebook clients and reserve the next available seat.

o Travelers who book on their own either have to “roll the dice” by calling an 800-number or standing in a lengthy customer service line to try get rebooked. Using a travel agent can essentially move you to the “front of the line.”

2. We are here to assist our clients; their safety and well-being is our top priority.

 Whether traveling domestically or internationally, our number one priority is always our clients’ safety and well-being.

 We are advocates for our clients; and they know that by working with a true travel professional, we are there for them before, during, and after their trip should they need us – which gives them peace of mind.

 As professional travel agents, we are trained to monitor situations, such as winter storms that may impact their clients’ travel plans. As such, we are also in a position to work on alternative travel plans and have those in place the moment the need arises.

 

 We strongly encourage all of our clients, whether they are traveling domestically or internationally, to purchase travel insurance, particularly right at the same time as travel has been booked. Travel insurance offers an additional layer of protection for travelers and can potentially help save a traveler hundreds or thousands of dollars if a medical or travel emergency occurs.

3. We provide the facts so our clients can make informed decisions about their travel plans.

 We closely monitor the latest news and weather updates, as well as the U.S. State Department website, for travel alerts and travel warnings for all destinations, including those that are most popular with our clients.

 Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there so they can determine for themselves if they still wish to travel.

 Also, should we become aware of an issue for a specific destination where a client is currently located, we try to immediately contact the client to check on their well-being and work to assist them if they require alternate travel arrangements.

 We believe in providing the facts as we know them to our clients so they may make informed decisions regarding every aspect of their travel plans.

 It’s in situations like these that the traveling public understands how it pays to have someone serving as their advocate.

 Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.

 

Talking Points – Norovirus and Cruising

Copyright © 2017 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and customers when talking about norovirus and cruising. (Updated December 20, 2017)

1. You’re much more likely to catch the “stomach flu” during normal daily activity than you are on a cruise ship.

2. Cruising remains an extremely safe and healthy vacation option with the well-being of guests and crew being one of the cruise industry’s highest priorities.

3. Cruise passengers can take simple preventative measures to help decrease the risk of becoming infected with norovirus.

Below you will find additional information, supporting material, and statistics supporting each talking point.

1. You’re much more likely to catch the “stomach flu” during normal daily activity than you are on a cruise ship.

 Norovirus is a very common illness in the United States and is sometimes also called viral gastroenteritis, stomach flu, and/or food poisoning, but is not related to influenza.

o Symptoms include vomiting, diarrhea, and possible stomach cramping. Those with the virus may also experience a low-grade fever, chills, headache, muscle aches, nausea, and tiredness.

o There is no vaccine to prevent norovirus.

o Most people get better within one to three days.

 The Centers for Disease Control and Prevention (CDC) estimates that 20 million Americans contract norovirus every year during normal activity, and globally there are 685 million cases annually, most in developing countries. Noroviruses can be found in hospitals, day care centers, nursing homes, dormitories and schools, in addition to cruise ships.

o Most outbreaks of norovirus illness happen when infected people spread the virus to others. But, norovirus can also spread by consuming contaminated food or water and touching things that have the virus on them.

o Norovirus is the leading cause of illness and outbreaks from contaminated food in the United States. About 50% of all outbreaks of food-related illness are caused by norovirus. Food can get contaminated with norovirus at any point when it is being grown, shipped, handled, or prepared.

o Over half of all norovirus outbreaks reported in the United States occur in long-term care facilities.

o Infected food workers are frequently the source of these outbreaks, often by touching ready-to-eat foods, such as raw fruits and vegetables, with their bare hands before serving them.

o People joining a cruise ship may bring the virus to other passengers and crew.

 The American Medical Association (AMA) concluded: “Perceptions that cruise ships can be luxury breeding grounds for acute gastroenteritis outbreaks don’t hold water. A recent

 

CDC report showed that from 2008 to 2014, only 0.18% of more than 73 million cruise passengers and 0.15% of some 28 million crew members reported symptoms of the illness.”

o The CDC says that the virus is closely associated with cruise ships only because health official closely track the illness on cruise ships and thus they are reported more quickly than those that occur on land.

o Because cruise ships are closely monitored and regularly inspected for health and sanitation concerns, they are likely fewer occurrences than at land restaurants.

o Fortune magazine, analyzing CDC data, reported that only one out of every 14,000 or so cruise passengers will get sick due to the norovirus during a cruise. It said “a high school basketball player has a far higher chance (0.03%) of eventually being drafted into the NBA.”

 Norovirus outbreaks occur throughout the year. But, according to the CDC, over 80% of the outbreaks occur from November to April. Half of all cases occur from December through February in countries above the equator.

 As of December 20, 2017, the CDC has only confirmed 10 norovirus/gastrointestinal illnesses in 2017, involving nine ships from five cruise lines. Those outbreaks were aboard Royal Caribbean’s Independence of the Seas (December 11-16); Ovation of the Seas (Movember 23 – December 7); Celebrity Cruises’ Celebrity Reflection (November 17-27), Holland America’s Noordam (July 30 – August 6); Nieuw Amsterdam (July 22-29); Noordam (July 23-30); Volendam (July 19-26), Volendam (July 12-19); and Ocean Cruises’ Regatta (March 29 – April 14); Princess Cruises’ Coral Princess (March 8-18).

 In 2016, the CDC confirmed just 11 outbreaks of norovirus aboard cruise ships, down from 12 in 2015.

o The CDC posts cruise ship outbreaks when they meet the following criteria:

 Fall within the purview of the Vessel Sanitation Program (VSP);

 Are sailing on voyages from 3-21 days;

 Are carrying 100 or more passengers; and

 Are cruise ships in which 3 percent or more of passengers or crew reported symptoms of diarrheal disease to the ships medical staff during the voyage.

2. Cruising remains an extremely safe and healthy vacation option with the well-being of guests and crew being one of the cruise industry’s highest priorities.

 The public hears about norovirus outbreaks on ships not because they happen more frequently, but because unlike other segments of the travel and hospitality industry, cruise ships carrying 13 or more passengers which have a foreign itinerary with U.S. ports are required to participate in the CDC’s Vessel Sanitation Program. Cruise ship medical staff or other designated personnel are required to maintain a log of cases of gastrointestinal illnesses and report those to the CDC.

o Currently, state, local, and territorial health departments are not required to report individual cases of norovirus illness to a national surveillance system.

 According to the Cruise Lines International Association (CLIA) each member cruise line has an outbreak prevention and response plan to address gastrointestinal illnesses which includes: Extensive cleaning and disinfecting of all staterooms and public areas

 

on a daily basis including counters, bathroom surfaces, door handles, railings and grab bars, exercise equipment, video arcade equipment, vanities, TV remote controls and more.

o Extensive onboard communications to encourage passengers to thoroughly wash their hands frequently to help avoid unknowingly spreading the virus.

o The elimination of all self-serve buffets (passengers point to the food they would like and staff will serve them).

o Extra crew may be brought on board to disinfect the ship with the CDC-recommended disinfectants from top to bottom before additional passengers board on turnaround days.

o All crew who have norovirus symptoms may be confined to their quarters or transferred off the ship.

3. Cruise passengers can take simple preventative measures to help decrease the risk of becoming infected with norovirus.

 Frequently wash hands with soap and warm water; it’s one of the best preventative measures one can take.

 Take advantage of the hand-sanitizer stations located throughout the ship, particularly those located at the entrances of dining areas.

 Drink lots of water and get plenty of rest. Resting helps rebuild your immune system. Drinking water helps prevents dehydration.

 Be considerate of other people’s health. We urge our clients who may feel ill before their cruise to contact us to learn what their alternative cruising options may be.

 Anyone seeking additional information on norovirus and proper hand-washing techniques can visit specific CDC (www.cdc.gov) or CLIA (www.cruising.org) website resources:

o The Vessel Sanitation Program’s website at www.cdc.gov/nceh/vsp

o Updates about the norovirus at www.cdc.gov/norovirus

o Industry facts about health and wellness onboard cruise lines at www.cruising.org/cruise-vacationer/industry-facts/health

o Obtain the truth about norovirus on cruise ships at www.cruising.org/cruise-vacationer/industry-facts/norovirus-on-cruise-ships

Talking Points – Europe Travel Alert

Copyright © 2016 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and clients when discussing travel to Europe. (Updated November 21, 2017)

1. While there continues to be an active Travel Alert for Europe, issued by the U.S. State Department, it does not warn Americans against traveling there, and it’s important to note that a Travel Alert is quite different from a Travel Warning.

2. All travelers, no matter what country they visit, can take precautions to help ensure their safety and well-being.

3. Safety is our top priority for our clients.

Below you will find additional information, supporting material and statistics to help further illustrate each talking point.

1. While there continues to be an active Travel Alert for Europe, issued by the U.S. State Department, it does not warn Americans against traveling there, and it’s important to note that a Travel Alert is quite different from a Travel Warning.

 The U.S. State Department updated its Travel Alert for Europe on November 16, 2017.

o The alert was issued to “alert U.S. citizens to the continued threat of terrorist attacks throughout Europe, particularly during the holiday season.”

o “Recent, widely reported incidents in France, Russia, Sweden, the United Kingdom, Spain, and Finland demonstrate that the Islamic State of Iraq and ash-Sham (ISIS or Da’esh), al-Qa’ida, and their affiliates have the ability to plan and execute terrorist attacks in Europe. Last year, mass casualty attacks occurred at a Christmas market in Berlin, Germany in December and a nightclub in Istanbul, Turkey on New Year’s Eve. While local governments continue counterterrorism operations, the Department remains concerned about the potential for future terrorist attacks. U.S. citizens should always be alert to the possibility that terrorist sympathizers or self-radicalized extremists may conduct attacks with little or no warning.”

o “Terrorists persist in employing a variety of tactics, including firearms, explosives, using vehicles as ramming devices, and sharp-edged weapons that are difficult to detect prior to an attack.”

o “Extremists continue to focus on tourist locations, transportation hubs, markets/shopping malls, and local government facilities as viable targets. In addition, hotels, clubs, restaurants, places of worship, parks, high-profile events, educational institutions, airports, and other soft targets remain priority locations for possible attacks. U.S. citizens should exercise additional vigilance in these and similar locations.”

o The Travel Alert expires January 31, 2018

 Belgium: In addition, in August, Belgian soldiers killed a man in the city center after he came at them with a knife shouting Allahu Akbar (God is great). Authorities treated the incident as a terrorist attack.

o In March, a French national of North African origin was arrested in Antwerp on suspicion of driving at a crowd. The car was driven “at high speed” on the city’s

 

main shopping street, before it was intercepted. There were no reports of any injuries.

 France: Several small attacks have taken place in Paris in 2017.

o On April 21, Paris suffered several “lone wolf” style terrorist attacks that closed the Champs-Elysées. ISIS claimed responsibility for the attack that killed one policeman and severely injured two others. The gunman was shot dead shortly after the attack. This attack came right before France’s presidential elections.

o In February, police wounded a man with a machete outside the Louvre in what the government said appeared to have been a terrorist attack.

 Spain: On August 17, 2017, numerous people were killed and injured in vehicle attacks in Barcelona and in the town of Cambrils. The U.S. State Department has no Travel Warning or Alert in effect advising Americans against travel to Spain.

o In the late afternoon of August 17, a vehicle entered Las Ramblas at a high speed, hitting numerous pedestrians. Las Ramblas is an iconic area of Barcelona, popular with tourists and locals. More than a dozen people were killed in the attack and over 50 were injured.

o Early in the morning on August 18, there was also an attack in the seaside resort town of Cambrils, near Barcelona, where one person was killed and six injured.

 United Kingdom: Multiple attacks have taken place in London and Manchester.

o On the evening of June 3, a van deliberately ran into pedestrians on London Bridge. Three men got out and stabbed people at Borough Market before being killed by police

o On May 22, 2017, at Manchester Arena, a suicide bomb was detonated at the conclusion of a concert resulting that killed 22.

o In April, police in the United Kingdom averted several terror plots. According to CNN: “Police in London say they have foiled a second active terror plot in 24 hours, after arresting six people in raids across the British capital and southeast England.”

o On March 22, there was a terrorist attack outside the Houses of Parliament in London. One woman died and a police officer was stabbed in the Houses of Parliament in London. The attacker, who was shot by police officers, mowed down several pedestrians as he drove a car across Westminster Bridge.

 It should be noted that a Travel Alert is quite different from a Travel Warning, and the two are not interchangeable.

o The U.S. State Department’s Travel Alert for all of Europe does not warn against travel to Europe; it advises Americans to be aware of potential risks.

o The Travel Alert for Europe is very much in keeping with the longstanding Worldwide Caution that has continuously been in effect since 9/11.

2. All travelers, no matter what country they visit, can take precautions to help ensure their safety and well-being.

 We recommend that U.S. citizens follow the advice of the State Department and register their travel plans at https://step.state.gov. This will help the State Department contact travelers if there is a family emergency in the U.S., or in the event an emergency transpires in the place where the individual is traveling.

 

o The U.S. State Department also offers a helpful guide called Traveler’s Checklist which provides additional travel tips.

o Up-to-date information on security can also be obtained through the Consular Information Program documents, by downloading the free Smart Traveler iPhone App, following the State Department on Twitter or the Bureau of Consular Affairs page on Facebook. Citizens can also call 888-407-4747 toll-free in the United States and Canada or 202-501-4444 from other countries. These numbers are available from 8:00 a.m. to 8:00 p.m. Monday through Friday, Eastern Time (except U.S. federal holidays).

 We also strongly encourage all of our clients, whether they are traveling domestically or internationally, to purchase travel insurance, particularly right at the same time as travel has been booked. Travel insurance offers an additional layer of protection for travelers and can potentially help save a traveler hundreds or thousands of dollars if a medical or travel emergency occurs.

 The U.S. State Department alert also provides steps American travelers can take:

o “Review security information from local officials, who are responsible for the safety and security of all visitors to their host country.”

o “Monitor media and local information sources and factor updated information into personal travel plans and activities.”

o “Be prepared for additional security screening and unexpected disruptions.”

o “Stay in touch with your family members and ensure they know how to reach you in the event of an emergency.”

o “Have an emergency plan of action ready.”

 While no one can say with certainty that any destination is 100% safe, we strongly encourage our clients to use care and common sense – no matter where they travel – to maximize their safety and security. For example:

o Leave your itinerary, and passport data page, with a friend or family member back home so you can be contacted in case of an emergency.

o Know and respect the laws in the country you are visiting.

o Remain alert to your surroundings at all times. Follow your instincts and avoid any areas or situations that seem as though they could become dangerous.

o Avoid all demonstrations, as even peaceful ones can quickly become unruly and a foreigner could become a target of harassment. If caught unexpectedly near a demonstration, obey instructions from police and leave the area as quickly as possible.

o Ask tour guides and hotel officials about any planned demonstrations in the locations they plan to visit.

o Do not display expensive looking jewelry, large amounts of money or other valuable items, such as electronics. Also, do not leave luggage unattended in public areas and do not accept packages from strangers.

o Check with your cell phone provider prior to departure to see if your phone is capable of roaming on GSM or 3G/4G international networks.

o Check your medical insurance coverage to make sure it applies overseas. If it doesn’t, consider buying travel insurance that covers overseas medical attention and medical evacuation.

3. Safety is our top priority for our clients.

 Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.

 We provide the facts so our clients can make informed decisions about their travel plans.

 We closely monitor the U.S. Department of State website for travel alerts for all destinations, including those that are most popular with our clients.

 Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there so they can make determine for themselves if they still wish to travel.

 We also work closely with respected hotels, resorts, cruise lines, tour operators and other suppliers to remain informed of security precautions they’re taking to guard our clients’ safety.

 

Talking Points – Cuba Travel

Copyright © 2017 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and clients who have questions about travel to travel to Cuba. (November 15, 2017)

1. Effective November 9, 2017, the U.S. Government tightened U.S. and travel to Cuba.

2. The U.S. State Department updated its Travel Warning for Cuba on September 29, 2017, due to numerous U.S. Embassy employees in Havana being targeted in specific attacks.

3. We provide the facts so our clients can make informed decisions about their travel plans.

Below you will find additional information, supporting material and statistics to help further illustrate each talking point.

1. Effective 9, 2017, the U.S. government tightened U.S. relations and travel to Cuba.

 American tourists are no longer be able to travel to Cuba on individual people-to-people exchange programs, according to tightened restrictions announced by the Trump administration on November 8, which became effective November 9.

 American tourists must travel now with a sponsoring organization or educational program.

 Individual travel to Cuba was only legal for Americans from when the Obama administration opened it in March 2016 until 13 months later, when the Trump administration outlawed it again.

 Media reports and industry organizations indicated that the revised restrictions were not as severe as originally anticipated.

o The American Society of Travel Agents (ASTA) issued a statement that says, in part: “We believe in the fundamental principle of travel freedom, and that our government should not be in the business of telling Americans where to travel or not to travel. The American people are the best ambassadors of U.S. values abroad, and should be allowed to freely promulgate those values and travel to any destination they wish without restriction from their own government…

While these regulations move us in the opposite direction of the full opening of the Cuba market ASTA has long pushed for, they did incorporate several items we did push for and, perhaps most importantly, the rules of the road are now set. We are confident that our cruise and tour partners and other travel industry stakeholders will adjust quickly to the new rules with an eye toward keeping Cuba as viable a destination for U.S. travelers (and travel agents) as possible. ASTA will continue to monitor implementation and respond to member queries as the situation unfolds.”

o The New York Times noted: “A little over a month after the Trump administration warned Americans not to visit Cuba because of mysterious sonic attacks, the Treasury on Wednesday published new restrictions on American travel to the island and placed dozens of military-owned hotels and shops off-limits.

Under the new rules, Americans will no longer be permitted to visit Cuba on individual “people-to-people” trips, a popular mode of travel that has fueled a boom in home rentals and family-run restaurants since President Barack Obama loosened restrictions on travel to Cuba two years ago. American travelers must now travel to Cuba as part of a U.S.-based tour group.

Americans will also be barred from “direct financial transactions” with a long list of restaurants, shops and hotels that form part of the Cuban military’s extensive business empire.”

o Travel Market Report indicated: “After President Trump won the election, tour operators waited apprehensively, and then in June, he announced his policy changes with respect to Cuba. But when the official changes were announced, it was not nearly as bad as tour operators had feared. The only major change was that individual travel would no longer be legal for Americans. That had been the least that tour operators had expected.”

 Background: Cuba faced a severe economic downturn in 1990 following the withdrawal of former Soviet subsidies worth $4-6 billion annually. Cuba at times portrays the US embargo, in place since 1961, as the source of its difficulties. Over the past decade, there has been growing communication with the Cuban Government to address national interests. As a result of efforts begun in December 2014 to re-establish diplomatic relations with the Cuban Government, which were severed in January 1961, the US and Cuba reopened embassies in their respective countries on 20 July 2015. However, the embargo remains in place.

 2. The U.S. State Department updated its Travel Warning for Cuba on September 29, 2017, due to numerous U.S. Embassy employees in Havana being targeted in specific attacks.

o These U.S. State Department employees have suffered significant injuries as a consequence of these attacks. Affected individuals have exhibited a range of physical symptoms including ear complaints and hearing loss, dizziness, headache, fatigue, cognitive issues, and difficulty sleeping.

o The Travel Warning further states: “The Governments of the United States and Cuba have not yet identified the responsible party, but the Government of Cuba is responsible for taking all appropriate steps to prevent attacks on our diplomatic personnel and U.S. citizens in Cuba. Because our personnel’s safety is at risk, and we are unable to identify the source of the attacks, we believe U.S. citizens may also be at risk and warn them not to travel to Cuba. Attacks have occurred in U.S. diplomatic residences and hotels frequented by U.S. citizens. On September 29, the Department ordered the departure of nonemergency U.S. government employees and their family members to protect the safety of our personnel.”

o Due to the drawdown in staff, the U.S. Embassy in Havana has limited ability to assist U.S. citizens. The Embassy will provide only emergency services to U.S. citizens. U.S. citizens in Cuba in need of emergency assistance should contact the Embassy by telephone at +(53)(7) 839-4100 or the Department of State at 1-202-501-4444. U.S. citizens should not attempt to go to the U.S. Embassy as it suffered severe flood damage during Hurricane Irma.

 Travel to Cuba for tourist activities remains prohibited by statute. However, the Department of Treasury’s Office of Foreign Assets Control (OFAC) has issued general licenses for 12 categories of travel. Individuals who meet the regulatory conditions of the general license they seek to travel under do not need to apply for an additional license from OFAC to travel to Cuba. The 12 categories of authorized travel to Cuba are:

o family visits;

o official business of the U.S. government, foreign governments, and certain intergovernmental organizations;

o journalistic activity;

o professional research and professional meetings;

o educational activities;

o religious activities;

o public performances, clinics, workshops, athletic and other competitions, and exhibitions;

o support for the Cuban people; humanitarian projects;

o activities of private foundations or research or educational institutes;

o exportation, importation, or transmission of information or informational materials;

o and certain authorized export transactions.

 

 On The U.S. Department of State issued a list of entities and subentities under the control of, or acting for or on behalf of, the Cuban military, intelligence, or security services or personnel with which direct financial transactions would disproportionately benefit such services or personnel at the expense of the Cuban people or private enterprise in Cuba.

o For information, regarding the prohibition on direct financial transactions with these entities, please see the Department of the Treasury’s Office of Foreign Assets Control website and the Department of Commerce’s Bureau of Industry and Security website. *** Entities or subentities owned or controlled by another entity or subentity on this list are not treated as restricted unless also specified by name on the list. ***

 Most of the forbidden hotels were not among those often frequented by Americans. Here are the ones listed for Havana, as of November 2017.

O HOTELS IN HAVANA AND OLD HAVANA o Aparthotel Montehabana (Habaguanex)

o Gran Hotel Manzana Kempinski (Gaviota)

o H10 Habana Panorama (Gaviota)

o Hostal Valencia (Habaguanex)

o Hotel Ambos Mundos (Habaguanex)

o Hotel Armadores de Santander (Habaguanex)

o Hotel Beltrán de Santa Cruz (Habaguanex)

o Hotel Conde de Villanueva (Habaguanex)

o Hotel del Tejadillo (Habaguanex)

o Hotel el Bosque (Habaguanex)

o Hotel el Comendador (Habaguanex)

o Hotel el Mesón de la Flota (Habaguanex)

o Hotel Florida (Habaguanex)

o Hotel Habana 612 (Habaguanex)

o Hotel Kohly (Habaguanex)

o Hotel Los Frailes (Habaguanex)

o Hotel Marqués de Prado Ameno (Habaguanex)

o Hotel Palacio del Marqués de San Felipe y

o Hotel Palacio O’Farrill (Habaguanex)

o Hotel Park View (Habaguanex)

o Hotel Raquel (Habaguanex)

o Hotel San Miguel (Habaguanex)

o Hotel Telégrafo (Habaguanex)

o Hotel Terral (Habaguanex)

o Memories Miramar Havana (Gaviota)

o Memories Miramar Montehabana (Gaviota)

o Santiago de Bejucal (Habaguanex)

3. We provide the facts so our clients can make informed decisions about their travel plans.  We highly recommend that U.S. citizens follow the advice of the State Department and register their international travel plans at https://step.state.gov/step. By entering information into the Smart Traveler Enrollment Program (STEP), the Department of State can better assist travelers in an emergency.

 We strongly encourage our clients to use care and common sense – no matter where they travel – to maximize their safety and security. For example:

o Leave your itinerary, and passport data page, with a friend or family member back home so you can be contacted in case of an emergency.

o Know and respect the laws in the country you are visiting.

o Follow your instincts and avoid any areas or situations that seem as though they could become dangerous.

 

o Remain alert to their surroundings at all times.

o Avoid all demonstrations, as even peaceful ones can quickly become unruly and a foreigner could become a target of harassment. If caught unexpectedly near a demonstration, obey instructions from police and leave the area as quickly as possible.

o Ask tour guides and hotel officials about any planned demonstrations in the locations they plan to visit.

o Do not display expensive looking jewelry, large amounts of money or other valuable items. Also, do not leave luggage unattended in public areas and do not accept packages from strangers.

o Check with your cell phone provider prior to departure to see if your phone is capable of roaming on GSM or 3G/4G international networks.

o Check your medical insurance coverage to make sure it applies overseas. If it doesn’t, consider buying travel insurance that covers overseas medical attention and medical evacuation.

 The U.S. State Department also offers a helpful Traveler’s Checklist that provides additional travel tips.

 Up-to-date information on security can also be obtained by calling 888-407-4747 toll-free in the United States and Canada or 202-501-4444 from other countries. These numbers are available from 8:00 a.m. to 8:00 p.m. Monday through Friday, Eastern Time (except U.S. federal holidays).

 We closely monitor the U.S. Department of State website for travel alerts as well as the more severe travel warnings for all destinations, including those that are most popular with our clients.

 Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there so they can determine for themselves if they still wish to travel.

 Also, should we become aware of an issue for a specific destination where a client is currently located; we try to immediately contact the client to check on their well-being and work to assist them if they require alternate travel arrangements.

 

Talking Points – Las Vegas and Travel Safety

Copyright © 2017 – Travel Leaders Group LLC. All rights reserved.

The following Talking Points can be used in conversations with the media and clients when discussing travel within the United States in the wake of the recent mass shooting in Las Vegas, Nevada. (October 4, 2017).

1. Our thoughts are with the victims and their families in the recent tragic incident in Las Vegas. Our hearts go out to all who were impacted and we are grateful for the work of the first responders and the outpouring of support from the Las Vegas community and tourism industry.
2. Many Americans will take the view that we should not let fear dominate our lives. The overwhelming majority of travelers to Southern Nevada – a record nearly 43 million tourists last year – visit Las Vegas and enjoy its attractions incident-free.
3. The October 1 attack on an outdoor music concert could not have been foreseen but, there are general precautions travelers should take wherever they travel to help ensure their safety and well-being.
4. Safety is our top priority for our clients.

Below you will find additional information, supporting material and statistics to help further illustrate each talking point.

1. Our thoughts are with the victims and their families in the recent tragic incident in Las Vegas. Our hearts go out to all who were impacted and we are grateful for the work of the first responders and the outpouring of support from the Las Vegas community and tourism industry.

 Every American should be able to travel freely without fear for their personal safety and security. The travel industry and our agency holds the victims and their families in our thoughts. We are grateful to see the Las Vegas community step up to help those affected by donating places to stay, food, supplies and other assistance.

2. Many Americans will take the view that we should not let fear dominate our lives. The overwhelming majority of travelers to Southern Nevada – a record nearly 43 million tourists last year – visit Las Vegas and enjoy its attractions incident-free.

 Of the nearly 43 million tourists who visited Southern Nevada in the past year, approximately 28.5 million of them visited Las Vegas, according to stats from the Las Vegas Convention and Visitors Authority (LVCVA).

o Las Vegas is one of the most-visited destinations within the United States, with record 42,936,109 visitors in 2016. Approximately 6.3 million of those visitors came specifically to attend meetings and events.

o Tourism accounts for about 44 per cent of the area’s work force, with more than 250,000 people making a living in hotels, restaurants, bars and casinos, and 100,000 employed in additional services. This is a higher percentage than even Orlando, Florida, home to Disney World.

o In Cvent’s annual list of the top meetings destination in the U.S., Las Vegas was ranked No. 2, just behind Orlando, Florida, with 6.3 million convention attendees in 2016.

o In Travel Leaders Group’s 2017 Fall Travel Trends Survey, Las Vegas ranked as the third most-booked destination for the year, according to approximately 1,300 travel agents. Las Vegas has perennially been among the very top domestic destinations booked each year.

 Despite the mass shooting, it is anticipated that travelers will continue to support the destination.

o On the evening of October 1, 2017, a lone gunman, Stephen Paddock, shot into a street-level crowd of concert goers from his hotel room on the 32nd floor of the Mandalay Bay Resort, killing nearly 60 people and injuring more than 520,

 This is the worst mass shooting by a single gunman in U.S. history.

 The second worst mass shooting happened in June 2016 at a night club in Orlando when a lone gunman, Omar Mateen, killed 49 people and wounded nearly 60.

 Statistics from Visit Orlando show the attack has not been detrimental to tourism. Orlando, as a whole, has seen a 3.3 per cent increase in visitors so far this year, compared with 2016, while Orlando Central and South, near where the atrocity took place, have seen 3.3 per cent and 2.6 per cent growth respectively.

 The Las Vegas Strip remains among the nation’s safest areas and is among the most heavily patrolled by security and surveillance due to the gaming industry.

o Hoteliers weighed in, according to an article in Skift:

 “We are constantly reviewing our security policies and practices to keep our guests and employees safe. We are also working very closely with law enforcement, especially Las Vegas Metro, to continue to keep our properties secure,” said Jennifer Forkish, VP of corporate communications for Caesars Entertainment, which operates Caesars Palace and other hotels located on the Las Vegas Strip

 “In the immediate aftermath of the shooting on Sunday, Mandalay Bay Resort & Casino’s parent company, MGM Resorts International, issued a statement on Twitter saying, “Law enforcement requested that we put hotels in the vicinity on lockdown to ensure guest safety.”

 Katherine Lugar, president and CEO of the American Hotel & Lodging Association, said, “As a business that is centered on serving the public, no issue is more important than safety and security. Hotels have safety and security procedures in place that are regularly reviewed, tested and updated as are their emergency response procedures. As we better understand the facts in the coming days, we will continue to work with law enforcement to evaluate these measures.”

 There are no travel warnings in effect about travel to Las Vegas.

o The U.S. Travel Association has not issued a warning about travel to Las Vegas.

 “We are deeply saddened by the events in Las Vegas and concerned for the victims, their families, and everyone else who is affected. We have many, many dear friends in Las Vegas and at this moment are focused on learning all we can about their well-being, and extending any and all assistance we are able to offer.”

o The Government of Canada has no warning in place for its citizens visiting the United. The official advisory from Canada states, “Exercise normal security precautions. There is no nationwide advisory in effect for the United States.”

 Exercise normal security precautions is defined as: “There are no significant safety and security concerns. The overall safety and security situation is similar to that of Canada. You should take normal security precautions.”

o The United Kingdom’s Foreign & Commonwealth Office has no warning in place for its citizens visiting the United States, nor for Las Vegas specifically. It does say:

 “On 1 October 2017 a major gun attack took place in downtown Las Vegas, at a country music festival near the Mandalay Bay Hotel. If you’re in Las Vegas, you should continue to follow the advice of the local security authorities and adhere to any road closures.”

 “If you were caught up in the incident, this page provides advice and links to further support for British nationals affected by crises abroad..”

 The Las Vegas Metropolitan Police Department (LVMPD) has opened a dedicated telephone line for anyone concerned about specific individuals in the area around the Mandalay Bay Hotel (+1 800 536 9488). The LVMPD has also opened a family reunification centre at its headquarters in Building B, 400 S. Martin L. King Blvd.

 There is a general statement about safety and security. It says:

 Violent crime, including gun crime, rarely involves tourists, but you should take care when travelling in unfamiliar areas. Avoid walking through less travelled areas alone, especially at night. You can find public advisories and information about recent incidents on the websites of local law enforcement authorities.

3. The October 1 attack on an outdoor music concert could not have been foreseen but, there are general precautions travelers should take wherever they travel to help ensure their safety and well-being.

 While no one can say with certainty that any destination is 100% safe, we strongly encourage our clients to use care and common sense – no matter where they travel – to maximize their safety and security. For example:

o Leave a copy of your itinerary and passport data page with a friend or family member back home so you can be contacted in case of an emergency.

o Know and respect the laws in the country you are visiting.

o Remain alert to your surroundings at all times. Follow your instincts and avoid any areas or situations that seem as though they could become dangerous.

o Avoid all demonstrations, as even peaceful ones can quickly become unruly and a foreigner could become a target of harassment. If caught unexpectedly near a

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demonstration, obey instructions from police and leave the area as quickly as possible.

o Ask tour guides and hotel officials about any planned demonstrations in the locations they plan to visit.

o Do not display expensive looking jewelry, large amounts of money or other valuable items. Also, do not leave luggage unattended in public areas and do not accept packages from strangers.

o Check with your cell phone provider prior to departure to see if your phone is capable of roaming on GSM or 3G/4G international networks.

o Check your medical insurance coverage to make sure it applies overseas. If it doesn’t, consider buying travel insurance that covers overseas medical attention and medical evacuation.

o Do not display large amounts of money. Place small amounts in different pockets to assist with this or use credit cards or travelers’ checks.

o Make copies of your credit cards front and back and place them in a secured place for your records (room safe). This can be very useful if you need to report a lost or stolen card.

o If you see something suspicious, call 911 immediately. When you return to your hotel, use the main entrance especially in the evening.

o Be wary of solicitors. Use reputable places of business for all your entertainment transactions.

o Travel in pairs or groups if possible.

o Always have a meeting place for the kids to meet you if they get lost.

o Small children should have their name and phone number placed on their clothes label or the inside of a shoe flap with a permanent marker in case they are lost.

o Small children should always be led by the hand when crossing the road or near busy streets.

o Teach your kids your name, house phone and cell phone number.

o Use the sidewalk and pedestrian crossings.

3. Safety is our top priority for our clients.

 Our business is founded on repeat customers. Therefore, we want to be sure everything goes off without a hitch.

 We provide the facts so our clients can make informed decisions about their travel plans.

 We closely monitor the U.S. Department of State website for travel alerts for all destinations, including those that are most popular with our clients.

 Should we become aware of an issue for a specific destination, we alert clients who may be planning to travel there so they can make determine for themselves if they still wish to travel.

 We also work closely with respected hotels, resorts, cruise lines, tour operators and other suppliers to remain informed of security precautions they’re taking to guard our clients’ safety.