Hilton Cancellation Policies
Hilton Cancellation Policies
Everyone should have seen the recent announcement regarding the change in cancellation policies for the Hilton family of hotels:
In order to improve our short term availability, Hilton will update the default house ‘cancel’ policy to 48-hours (72-hours in select locations) at participating Hilton properties throughout the United States (including Puerto Rico) and Canada, beginning on July 31. The update will occur on all channels, including the GDS for participating hotels.
So how does this affect our bookings?
- <Any NEW bookings made July 31st and after, will be subject to the new policies of either 48 or 72 hours.
- <Any bookings made prior to July 31st, will not be affected, and will subject to the cancellation policies that were in place at the time the booking was made.
- <Any corporate negotiated rates will remain subject to the cancellation policies stipulated in the existing contracts.
- <KEEP IN MIND, that if a booking is being made during a high-demand or special event period, a more restrictive cancellation policy may be put in place by a property.
There is a dedicated Travel Leaders Group agent helpdesk in place for those that have reservations impacted by extenuating circumstances, where exceptions to the policy will be considered on a case-by-case basis: 1-855-420-4842.
Respectfully,
Michael F. Payan
Northeast Engagement Manager – Hotel Programs
Phone: 763-577-3690
Cell: 862-754-0725