No Birthdays in September
September Anniversary:
Candice Disaia (14 years)
Dear Travel Partner,
We recently discovered an issue with our mass communication email system. It’s been fixed; but unfortunately, this means that for a time, you weren’t receiving our itinerary change emails. On July 25th, we announced some itinerary changes due to a technical limitation with one of Allure of the Seas’ propulsion pods which lowers our maximum speed. As a result of our slower travel, we had to modify 30+ itineraries onboard three ships to ensure your clients enjoy each destination on their cruise with less crowds. Below, please find a list of the impacted sailings that were eligible for a penalty waiver:
| Ship | Sail Date |
| Allure of the Seas | 11/03/19 11/10/19 11/17/19 11/24/19 12/01/19 12/08/19 12/15/19 12/22/19 12/29/19 01/05/20 01/12/20 01/19/20 01/26/20 02/02/20 02/16/20 02/23/20 |
| Mariner of the Seas | 12/02/19 |
| Navigator of the Seas | 12/16/19 12/30/19 02/24/20 |
As our partner, our goal is to keep you in the know. When it comes to your client’s vacation time, we’re 100% committed to providing the best experience possible. Guests sailing on the above itineraries were given a deadline to decide the best option for their vacation plans. Due to the urgency of the change, please note your client may have received our initial email directly. The original deadline to make changes has passed, but since your client was impacted by the system error, we’re extending the same offer to them. They may view their new itinerary by signing into their Guest Account at www.royalcaribbean.com/account.
If they no longer wish to sail, please let us know by September 5th, 2019. Your clients will have the option to either move to a new sailing at prevailing rates with no change fees, or they may choose to cancel for a full refund of any paid portion of their cruise fare to the original form of payment, including any non-refundable deposits. Lastly, any pre-paid amenities will also be refunded to the original form of payment within 7-10 business days if they choose to cancel.
If your clients choose to sail, no action is needed. Our Shore Excursions team has already rescheduled or refunded all pre-paid Royal Caribbean International excursions impacted by the changes.
We’re terribly sorry for the inconvenience caused by this. We kindly request that you share this information with your clients as soon as possible to help them plan accordingly.
Tomorrow, we’ll send you the additional itinerary changes you did not receive because of the system issue. We wanted to share this change with you immediately since your client’s action is required. As always, thank you for your continued support and partnership!
As always, thank you for your continued support and partnership!
Sincerely,
Aurora Yera-Rodriguez
Director of Guest Services
Royal Caribbean International
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Questions? We have answers.
Why was my itinerary changed?
One of the ship’s propulsion pods has a technical limitation which lowers our maximum speed. Consequently, we had to modify 30+ itineraries.
Why can’t Allure’s azipods be fixed now?
This kind of repair can only take place when the ship is out of water in a drydock. So, all itineraries are being modified as Allure gets ready for her drydock where we’ll fix the pod and add some exciting new features during her AMPLIFICATION.
I’m not sailing on Allure, why is my itinerary being impacted?
One of Allure of the Seas’ propulsion pods has a technical limitation which lowers her maximum speed. Consequently, Allure’s routes have been modified and as a result, some ports will now have more ships than originally planned. So, we’ve made these itinerary changes on your sailing to ensure you have a wonderful time in each port with less crowding.
I’m concerned about my safety. I’d like to sail, but are you sure it’s safe?
Our number one priority is always your safety. We would never put you, or our crew, in harm’s way. Allure of the Seas is 100% seaworthy and ready for your cruise – it’ll just be sailing a tad bit slower and has two pods that are fully operational!
I want to cancel my reservation; can I get a full refund?
While we hope you choose to stay, if you decide not to sail with us, we’ll provide you with a full refund of any paid portion of your cruise fare to the original form of payment, including any non-refundable deposits.
When will I receive the refunded amounts?
Your refund will be processed within 3 – 5 business days from the date you cancel your reservation. Please keep in mind, if you used multiple forms of payment for your cruise, each corresponding amount will be refunded to each form of payment. Kindly note, times may vary depending on your financial institution.
When is the deadline to cancel or change my ship & sail date?
We need your final decision by September 5th, 2019. Please understand, this change will be subject to prevailing rates for the new ship & sail date. Any cancellation or change requests made after the deadline will be subject to our normal policies.
What’s happening with my shore excursions?
If you choose to sail with us, you’re all set. Our Shore Excursions Team have already rescheduled or refunded any shore excursions that were impacted by the changes.
If you choose to cancel, any pre-paid Royal Caribbean International shore excursions will be refunded to your original form of payment within 7 to 10 business days from the date the reservation is cancelled.
Are air change fees or flight reimbursements being offered?
No, air change fees or flight reimbursements are not being offered since your cruise will still be sailing.
I want to cancel, but would like to know what will happen with my:
Casino certificate/offer – Please contact our Casino Royale Team at 1-888-561-2234 and they will assist you in reapplying your voucher to another sailing based on the terms of your original certificate or offer.
NextCruise Onboard Credits – NextCruise Onboard Credits that were applied to impacted sailings can be reapplied to new bookings.
Future Cruise Credits – Your Future Cruise Credit will be reinstated and if it happens to be expired, we’ll extend the expiration date 6 months.
